Insight Type: Industry News

CX mergers and acquisitions
February 6, 2023

M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna

CX for local governments
February 3, 2023

Building Trust with Citizens Through Better CX

InMoment CX platform enhancements
February 3, 2023

InMoment Adds Several Enhancements to its XI Platform

CX surveys and research studies
February 3, 2023

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

CX Innovators - Dan Barnhart of Transamerica
February 2, 2023

CX Innovators: Dan Barnhart, Transamerica

Rising tide of customer complaints about airline customer service via Twitter
February 1, 2023

Customer Complaints About Airline Hold Times Grow Prominent on Twitter

CX acquisitions and funding news
February 1, 2023

New Funding for Beaconstac, Akia, and Inbenta

Customer Insights and Feedback product and partnership announcements
February 1, 2023

Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam

CX Innovators - Holly Wagstaff-Bellomo, Dividend Restaurant Group
February 1, 2023

CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group

Restaurant customer experience technologies
January 31, 2023

Balancing Efficiency Against Human Interaction in Restaurants

CX customer wins and case studies
January 31, 2023

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

CX Innovators - H&R Block
January 30, 2023

CX Innovators: Andrew Clark, H&R Block

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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