Insight Type: Industry News

Amdocs CX customer wins and case studies
February 28, 2023

Amdocs Teams Up with New Partners in CX Projects

CX acquisitions and funding news
February 27, 2023

M&A and Expansion News on Empyrean, Zoho, GoCo, Sendinblue, and GSoft

CX Innovator Series survey
February 24, 2023

CX Innovator Series: Take the Survey!

Interview with Marco Toscano, Director of CX for Denver International Airport
February 24, 2023

5 Questions with Marco Toscano, Director of CX, Denver International Airport

CX customer wins and case studies
February 24, 2023

Customer Wins for UJET, Sprinklr, Perceptyx, InMoment, and Pisano

Enterprise CX spending survey
February 21, 2023

Surprise: Enterprise Execs Plan to Increase Digital CX Investments This Year

February 20, 2023

eGain Announces Integration of Knowledge Hub with Microsoft Teams

CX Innovators - Ken Peterson of QuestionPro
February 20, 2023

CX Innovators: Ken Peterson, QuestionPro

New CX research studies and surveys
February 17, 2023

New Research from SALESmanago, Telus, Teleperformance, Medallia, and Valtech

Consumer attitudes about AI and CX
February 17, 2023

New Research Shows Consumers Believe AI Can Support Positive CX

Birdeye acquisition of Cube Online
February 16, 2023

Birdeye’s Cube Online Acquisition Expands Offerings to UK, Australia, and New Zealand

Alleviating customer experience pain points
February 15, 2023

Identifying and Responding to CX Pain Points

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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