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Insight Type: Industry News

Sherril Hanson

Quantum Workplace Introduces Integration With Microsoft Teams

Company’s Customers Can Access Engagement and Performance Tools Through Teams
Sherril Hanson

Lucency Selects IntelePeer’s Atmosphere CPaaS Solution to Enhance Its Breakthrough Digital-to-Voice SaaS Technology Offering for Telephony Customers

Leading Communications Platform-as-a-Service provider partners with customer journey software pioneer to boost carrier and telephony platform agnostic SaaS solution with smart workflows and insights that empower product managers, marketers and contact center teams
Sherril Hanson

IHiS Selects Qualtrics to Understand and Optimise Customer Experience for HealthHub

IHiS is one of the first organisations to use Qualtrics’ new data centre in Singapore
Sherril Hanson

ALIDA WELCOMES NEW CHIEF ARCHITECT TO STRENGTHEN TECHNOLOGY ARCHITECTURE ACROSS THE ALIDA TXM PLATFORM

Amit Gupta brings extensive technology and AI experience to Alida
Alex Gaw

Qualtrics and Mercer Join Forces for Employee Experience Betterment

Initiative will Enable Companies to Enjoy Qualtrics’ Software Features and Mercer’s HR Expertise
Sherril Hanson

Creatio Partners with a Leading Solutions & Consultancy Services Provider in Turkey, PeraNet

The partnership is committed to empowering customers with advanced technologies for industry workflows automation and CRM.
Clint Wheelock
Clint Wheelock

Medallia Announces Medallia Marketing Experience on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Customers can now leverage unified data to personalize customer experiences across channels.
Sherril Hanson

NICE CXone Digitally Transforming GWA’s Contact Centers for Improved Customer Experiences

CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions
Sherril Hanson

eGain Knowledge Hub now available on SAP® Store

By integrating with SAP Service Cloud, eGain Knowledge Hub™ addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the “work from home” world
Alex Gaw

Report Findings: Consumers Today Are Largely Unexcited by Brands

Less than 15% of Consumers Expect to be “Wowed” by Their Customer Experience
Sherril Hanson

Reputation Expands Leadership Bench with Chief Ecosystem Officer Brent Nixon

Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth
Sherril Hanson

NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power Regulatory Compliance

NICE Enlighten AI enables in-the-moment complaint management, remediation and mitigation by automating the analysis of every interaction through voice and digital channels
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