Insight Type: Industry News

September 1, 2021

UAE Regional Utility Etihad Water & Electricity Moving to New SAP Solution to Improve CX

September 1, 2021

Despite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale

September 1, 2021

IQVIA Launches New A.I.-Powered MI Contact Center For Life Sciences

September 1, 2021

Darlington Building Society Modernises Employee Communications And Customer Engagement With 8×8 XCaaS

September 1, 2021

Botco.ai Launches BotcoLive, Combining AI Chat and Live Agent Support to Maximize Marketing Contact Resolution

September 1, 2021

Vonage Launches New Brand Campaign To Show Just How ‘Vonage Does That’ By Powering Everyday Interactions

September 1, 2021

Premier crypto exchange selects eGain for knowledge-powered customer service

August 31, 2021

The Journey Behind the Journey: Customer Journey Mapping in Travel

August 31, 2021

SKEEPERS Acquires MyFeelBack and Mediatech-CX; Launches the Ultimate Low-Code, Omnichannel Customer Feedback Platform, CX Management

August 31, 2021

CareRev transforms customer experience and cures business communications efficiency with Dialpad cloud solutions

August 31, 2021

AmeriSave Mortgage Chooses Vonage to Drive Customer Engagement

August 31, 2021

Doxim Launches Customer Communications Management (CCM) ROI Calculator

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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