Insight Type: Industry News

August 23, 2021

Generating and Leveraging Insights from Social Media

August 21, 2021

New Gartner Survey Identifies Six Gaps Critical to Future Employee Experience

August 20, 2021

Using QR Codes to Improve CX

August 19, 2021

New Partnership Between Mercer and Qualtrics to Help Organizations Create Impactful Employee Experience and Benefits Programs

August 19, 2021

Twilio Segment Unveils New Developer Toolkit for CDPs

August 19, 2021

Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers

August 19, 2021

Vonage Contact Center Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide

August 19, 2021

Evolve IP Recognized in 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the Fifth Time

August 19, 2021

Tata Communications takes Cisco Webex Calling global

August 18, 2021

ActionIQ Partners with Merkle to Expand Identity in Customer Data Platform

August 18, 2021

Edify Announces General Availability of Edify Huddle CX v4.0

August 18, 2021

Ascent360 Integrates with BigCommerce to Unlock the Power of Segmented Customer Data

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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