Insight Type: Industry News

August 26, 2021

eGain Knowledge Hub now available on SAP® Store

August 25, 2021

Report Findings: Consumers Today Are Largely Unexcited by Brands

August 25, 2021

Reputation Expands Leadership Bench with Chief Ecosystem Officer Brent Nixon

August 25, 2021

NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power Regulatory Compliance

August 25, 2021

Dentsu Indonesia launches Merkle and takes customer experience management to the next level

August 25, 2021

Dialpad and Playvox partner to optimize agent and customer experience through Dialpad Contact Center

August 24, 2021

Twilio Segment Unveils Developer Toolkit to Craft Distinctive CX

August 24, 2021

Simplr Launches Capabilities to Power Customer Empathy at Scale

August 24, 2021

Lytics Releases Lytics Cloud Connect to Add Reverse ETL Capabilities to Their Industry Leading Customer Data Platform

August 24, 2021

Merkle Launches Data Accelerator for Nonprofit

August 24, 2021

Blueshift Announces Global Expansion

August 23, 2021

Cresta Welcomes Google Contact Center AI Co-Founder As Market Reaches $26B in Spending

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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