Insight Type: Industry News

September 7, 2021

Medallia Announces Expiration of “Go-Shop” Period

September 7, 2021

eGain launches the Knowledge Hub, turbocharging digital transformation of customer engagement

September 7, 2021

Dixa Names Devin Poole as Global Head of Market Research

September 7, 2021

Birlasoft Announces a Global, Strategic Partnership with Freshworks Inc.

September 7, 2021

Bank Neo Commerce Uses Qualtrics to Personalize and Improve the Digital Banking Experience

September 6, 2021

Qualtrics Announces Significant Expansion Plans to Support Customer Growth Across EMEA

September 3, 2021

Sitecore Acquires AI-Powered Digital Search Platform Reflektion

September 3, 2021

Verint Completes Acquisition of Conversocial

September 2, 2021

Zendesk Acquires Cleverly to Advance Automation and Customer Service

September 2, 2021

New Ikea Virtual Queue Management System Improves CX in Saudi Arabia and Bahrain Stores

September 2, 2021

ZoomInfo Announces Its First Integrations with Chorus.ai

September 2, 2021

Contentsquare acquires Hotjar to help all businesses build better digital experiences

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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