Insight Type: Industry News

September 9, 2021

Empowering Customers to Become Evangelists

September 8, 2021

NICE Earns Broad Industry Recognition for its Leading AI Customer Experience Technology

September 8, 2021

Medallia Sense360 Releases New Report on American Attitudes Toward Returning to Work

September 8, 2021

Bloomreach Achieves Major Growth Milestones in 2021, Surpassing $100 Million in ARR and Exceeding 100% New ARR Growth

September 8, 2021

Improving CX and Operations via Self-Service Tools

September 8, 2021

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

September 8, 2021

Acquia to Acquire Widen, Advancing Acquia Open Digital Experience Platform

September 8, 2021

Zeotap brings in Liberty Global Ventures in Series C funding round extension

September 8, 2021

Simpplr Launches Cohesion, the Annual Industry Conference for Internal Communications, IT, & HR Professionals

September 8, 2021

Coveo Announces New Features to Help Equip Frontline Agents to Deal with Service Pressures Elevated by Higher Customer Expectations

September 8, 2021

New Coveo Features Help Deliver Personalized, Seamless and Relevant Digital Employee Experiences in the ‘Flow of Work’

September 8, 2021

Capillary Technologies Ramps up Loyalty Game with Acquisition of Persuade

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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