Insight Type: Industry News

September 21, 2021

Act-On Software Works With Zendesk to Provide Seamless Marketing Automation to Zendesk Sell

September 21, 2021

Doxim Acquires Georgia-Based Multichannel Solutions Provider, Direct Technologies, Inc. (DTI)

September 21, 2021

Pipedrive Introduces New Value-Based Growth Plans

September 21, 2021

Optimizely Launches Data Core Service to Strengthen Digital Experience Platform

September 21, 2021

Litmus Announces Adobe Journey Optimizer Integration Streamlining Email Production, Testing

September 21, 2021

8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia

September 20, 2021

COVID-19 Forces Telecom Operators to Adapt Their Customer Service Operations

September 20, 2021

Accenture to Acquire Experity to Scale its Experience and Commerce Platform Capabilities Across Latin America

September 20, 2021

Forrester’s Singapore CX Index: For The First Time, Insurers Surpassed Banks In Delivering Better Customer Experiences

September 20, 2021

MÖBIUS JOINS THE ALIDA PARTNER NETWORK TO ELEVATE CUSTOMER EXPERIENCES IN EUROPE

September 18, 2021

The Power of Personalization in CX

September 18, 2021

Understanding the CX Metrics that Matter

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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