Insight Type: Industry News

October 11, 2021

Yellow.ai Commended by Frost & Sullivan for Enhancing Customer and Employee Experiences with Its Conversational AI

October 11, 2021

Quadient’s Cloud-based Customer Journey Mapping Named Leader by Independent Research Firm

October 11, 2021

Forrester’s Malaysia 2021 Customer Experience Index Shows Lack of Differentiation Among Banks

October 11, 2021

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

October 8, 2021

Update: M&A and Funding Roundup

October 8, 2021

Forsta Enhances Data Visualisation and Reporting Capabilities on Its SaaS Platform To Further Support the Market Research and CX Insights Industries

October 8, 2021

Sitecore Launches New Cloud-Native CMS for Enterprise-Level Personalized CX

October 7, 2021

Bank of Sun Prairie Partners with 360 View to Empower Their Customer Relationship-Focused Culture

October 7, 2021

Sharpen Launches OmniOut

October 7, 2021

NICE Introduces the Next Leap in CX, Creating Frictionless Experiences Beyond the Contact Center with Customer Experience Interactions (CXi)

October 7, 2021

Genesys to Reinvent the Customer Experience Across Enterprises

October 6, 2021

New Report Finds Plenty of Opportunity Exists to Create Richer CX

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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