Insight Type: Industry News

May 2, 2023

Customer Wins for 3CLogic, WebEngage, Explorance, Oracle, and Freshworks

April 28, 2023

Microsoft Announces Copilot in Microsoft Viva

April 28, 2023

Meera and Five9 Team Up, Deploying AI to Resolve Common Call Center Issues

April 28, 2023

The Pitfalls of Leaning into DEI Issues without Conducting Customer Research

April 28, 2023

Customer Wins for Tattle, NTT Data, Appier Group, 8×8, and Sprinklr

Industry News
April 24, 2023

Industry News

The Futurum Group Data and IT Managment
April 24, 2023

Data Infrastructure

April 24, 2023

Radisson Hotel Group’s Digital Transformation Continues

April 24, 2023

Survey Finds Consumers Are Wary of Generative AI

April 24, 2023

Playvox Brings a Strong Focus on Agent Engagement

April 21, 2023

New Research from 1E, eGain and KMWorld, MoEngage, Talkdesk, and Insightly

April 20, 2023

Updates to Oracle ME Focus on Learning, Skills, and Career Mobility

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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