Insight Type: Industry News

May 10, 2023

TTEC Holdings Announces Expanded Suite of Generative AI-Enabled CX Solutions

May 10, 2023

Airship Launches No-Code App Experience Editor

May 10, 2023

Designing Virtual Agents and Chatbots for Better Customer Engagements

May 9, 2023

Five9 Renaming CCaaS Solution; Highlights New Customer Case Studies

May 8, 2023

Data Reinforces ‘Don’t Ask for Feedback You Are Not Prepared to Act On’

Webex AI product enhancements
May 8, 2023

Cisco Focuses on Speedy Implementation and Complexity Reduction to Win Customers

May 4, 2023

LivePerson Launches Generative AI Products and Tools

CX customer wins and case studies
May 4, 2023

Customer Wins for Agillic, UKG, FullStory, NICE, and Feedtrail

May 4, 2023

New Research from Merkle, Conduent, ManageEngine, Airship, and NTT Data

May 3, 2023

Creative Virtual Using Vectorization to Limit ChatGPT Hallucination

May 2, 2023

New Acquisitions for Interact, Edenred, Nextiva, and Capillary; Funding for Savio

May 2, 2023

Tealium Unveils Consent Integrations for Integration with Market-Leading CMPs

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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