Explore How Twilio’s Strategic Focus on AI and Customer Engagement is Shaping the Future of Communications.
Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insight on Twilio's strategic focus on AI to reshape customer engagement.
Insights Into Twilio’s Innovative Strategies for Enhancing Communication Solutions Through Advanced AI and Data Orchestration
Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insight on Twilio's strategic evolution to orchestrate enhanced customer engagement.
Zoom Posts Revenue of $1.14 Billion and Non-GAAP EPS of $1.35
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Zoom Video Communications’ Q1 FY 2025 earnings and discuss how the company’s focus on enterprise customers and AI is paying off.
Growth Powered by Rising Revenue in Communications and Segment Businesses
The Futurum Group’s Daniel Newman and Keith Kirkpatrick share their insights on Twilio’s Q1 2024 earnings and discuss the elements that the company must address to move forward in the year ahead.
Chris Koehler Joins Twilio as Chief Marketing Officer to Enhance Global Marketing Strategies and Product Innovation
Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insights on Twilio's strategic move to boost market influence and innovation through new CMO Chris Koehler.
Approach Highlights the Value of Twilio’s Segment CDP to Enhance Customer Experiences
Keith Kirkpatrick, Research Director with The Futurum Group, covers Twilio’s announcement of Unified Profiles and Agent Copilot and discusses the potential value to organizations and the potential benefit to Twilio’s Segment business.
Keith Kirkpatrick, Research Director at The Futurum Group, speaks with Kathryn Murphy, Senior VP, Product & Design with Twilio, about CX, personalization, and AI, and how it can also be used to improve customer and employee journeys.
Commits to Driving Innovation Around CustomerAI and Embedding Segment CDP Across the Entire Twilio Platform
Keith Kirkpatrick, Research Director at The Futurum Group, covers Twilio’s announcement that it has committed to turning around its Segment business and discusses the reasons why the vendor had little choice but to double down on CDP.
Solid Quarter as the Company Focuses on Innovation and Profitable Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s Q4 2023 earnings, which saw the company exceed its guidance with a record quarter of revenue, non-GAAP income from operations, and free cash flow.
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 customer experience trends as well as a look ahead at what to expect in 2024.
Khozema Shipchandler Appointed CEO to Replace Jeff Lawson, and Jeff Epstein Appointed as Chair of Twilio Board
Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of a CEO change at Twilio and discusses how that change might help to underscore more confidence in the company among investors and customers.
