Category: Enterprise Software & Digital Workflows

May 11, 2022

T-Mobile and Cradlepoint Aim to Streamline Business Adoption of 5G FWA

Futurum’s Ron Westfall assesses why the T-Mobile Cradlepoint alliance can help streamline business adoption of 5G FWA services nationwide, boost differentiation of the T-Mobile Business Internet service offering, and provide...
May 10, 2022

Zoho Launches Zoho Marketing Plus, a Unified Marketing Platform Designed to Increase Effectiveness of Marketing Strategies

Futurum principal analyst Shelly Kramer covers the launch of Zoho Marketing Plus, Zoho’s unified marketing platform designed to help marketing teams more effectively collaborate, manage campaigns and campaign analysis, offer...
May 10, 2022

Kyndryl and Red Hat Announce Partnership to Advance IT Automation for Multicloud Infrastructure

Futurum analyst Steven Dickens provides his take on the recently announced partnership between Kyndryl and Red Hat. As hybrid cloud deployments start to happen at scale Global System Integrators are...
CX customer wins
May 10, 2022

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

Salesforce CRM Analytics
May 10, 2022

Salesforce Launches CRM Analytics With New Features

Senior citizen customer experience
May 9, 2022

Providing Better CX for Seniors

May 6, 2022

VMware Extends Wipro and Atos Partnership

Futurum analyst Steven Dickens provides his take on the recently announced partnership extensions between VMware, Wipro and Atos. As Kubernetes deployments start to happen at scale, Global System Integrators are...
May 5, 2022

Twilio Q1 2022 Revenue Jumps 48% to $875.4M as the Customer Engagement Platform Vendor Also Grows Active Customer Accounts to 268K, Up 14% from 2021

Futurum analysts Daniel Newman and Todd R. Weiss examine Twilio’s Q1 2022 earnings, which saw revenue jump by 48% to $875.4M as the customer engagement platform vendor also boosted its...
May 4, 2022

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

May 4, 2022

Mavenir and Aspire Technology Aspire to Advance Open RAN Market Availability

Ron Westfall and Shelly Kramer examine the collaboration between Mavenir and Aspire Technology to accelerate the market availability of O-RAN split 7:2 compliant RRUs using Aspire’s Open Network Labs in...
May 3, 2022

Formula 1 Crypto Partnership Between McLaren Racing and OKX Unites Global Brands

Futurum’s principal analyst Shelly Kramer responds to the newly announced multi-year partnership between global brands McLaren Racing and OKX crypto exchange, a Formula 1 crypto partnership with high potential to...
May 3, 2022

New Poly Sync 10 Speakerphone Brings All-in-One Functionality to Employees Making the Transition to Hybrid Work and Needing Improved Collaboration Features

Futurum analyst Michael Diamond looks at the latest Poly Sync 10 all-in-one speakerphone and explains how it bridges the needs of work-from-home employees who are transitioning to hybrid work while...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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