Category: Enterprise Software & Digital Workflows

February 28, 2022

Treasure Data Releases a Customer Journey Orchestration Solution

Futurum's principal analyst Daniel Newman covers Treasure Data's launch of the Treasure Data Journey Orchestration tool offering insights into how this will help marketers make the most of their customer...
Zoom Contact Center
February 28, 2022

Zoom Launches New Contact Center CX Offering

February 28, 2022

Qualcomm and Rakuten Collaboration

The Six Five team talks the collaboration between Qualcomm and Rakuten Symphony....
February 28, 2022

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More – The Six Five Webcast

Talking MWC, $DELL, Qualcomm Partnerships, Lenovo, $TMUS, $HPE and More. A new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman....
CRM gap between perception and reality
February 25, 2022

Validity Report: Confidence in CRM Does Not Match Reality

February 25, 2022

MWC 2022: Dell Intros New Open Telco Solutions and Works with Marvell to Spur Open RAN

Dell Technologies introduces new telco solutions and services, including Dell Telecom Multi-Cloud Foundation and Dell Open RAN Accelerator, to strengthen the open telecom ecosystem cause and CSP transitions toward open,...
February 25, 2022

Five9 Q4 2021 Revenue Hits Record $173.6M, Shows Growing Traction for Cloud Contact Center Services

Futurum’s Daniel Newman and Todd R. Weiss cover Five9 Q4 2021 earnings. The company hits a record $173.6 million, illustrating the growing power of cloud services, especially in the contact...
February 24, 2022

Cisco Posts Solid Q2 Results

The Six Five team discusses Cisco's Q2 earnings results....
February 24, 2022

Rakuten Selects Qualcomm to Commercialize Massive MIMO Radio Unit and Distributed Unit (DU) for Next Generation 5G Mobile Infrastructure – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with Rakuten Symphony’s Tareq Amin and Qualcomm’s Durga Malladi about their new partnership....
February 22, 2022

Rebellions, Rejections, and Solving Security in the Hybrid World of Work – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with HP’s Joanna McDaniel Burkey about solving security in the hybrid work world....
Contact center agent
February 22, 2022

Essential Contact Center Agent Skills

Healthcare contact center
February 21, 2022

The Role of Contact Centers in Improving Patient Experiences in 2022

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