Category: Enterprise Software & Digital Workflows

May 26, 2023

Juniper and ServiceNow Deliver AI-powered Automation Now

The Futurum Group’s Ron Westfall examines why the union of Juniper’s AI-driven network automation with ServiceNow’s service management capabilities can drive broader adoption and deployment of end-to-end automation throughout managed...
May 26, 2023

Dell Technologies and NVIDIA Launch Project Helix for On-Prem Generative AI

The Futurum Group’s Shelly Kramer explores the announcement out of Dell Technologies World of Dell and NVIDIA partnering to launch Project Helix, a new generative AI initiative designed to help...
May 23, 2023

Zoom Revenue for Q1 Hits $1.1B, up 3% YoY, Beating Estimates

The Futurum Group's analysts Daniel Newman and Todd R. Weiss share their insights as Zoom revenue for Q1 hits $1.1B, up 3% YoY, beating estimates, as the video conferencing, cloud...
May 23, 2023

Ericsson Uplifts OSS/BSS-driven Service Exposure: The API Monetization Dimension

The Futurum Group’s Ron Westfall assesses why Vonage’s plans to support enhanced security services as vital to fulfilling Ericsson’s vision of further tightening the integration of CSP OSS/BSS to improve...
May 23, 2023

Microsoft Begins Rolling Out iMessage on Windows 11

The Futurum Group's Chief Evangelist Shelly Kramer examines what the rollout of iMessage on Windows 11 will mean for iPhone users who use Microsoft desktops or laptops. This is significant...
May 23, 2023

Genesys Broadens Experience Reach with the Cloud EX Launch

May 23, 2023

Call Center Satisfaction Weighs Down Overall Wireless Service Ratings

May 19, 2023

WalkMe Q1 2023 Revenues up 16% Year-over-Year

The Futurum Group's Chief Analyst, Daniel Newman and Industry Analyst, Michael Diamond discuss WalkMe’s Q1 2023 earnings and how the DAP market is expected to resonate with organizations in the...
May 19, 2023

Zendesk Announces New AI Intelligence Layer to Power Seamless Interactions

May 19, 2023

Data Flexibility Drives Customer Targeting, Insights for The Washington Post

May 18, 2023

Zoom Takes Another Big Step Forward in AI-based Value with Integration and Investment in Anthropic

The Futurum Group senior analyst Sean Spradling explores news of Zoom’s partnership and investment in Anthropic, the creators of the Claude AI Assistant, and Zoom’s plans to incorporate Claude across...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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