Juniper and ServiceNow Deliver AI-powered Automation Now

The News: Juniper Networks and ServiceNow announced a partnership to deliver end-to-end automation of Managed Service Providers and Enterprises. Read the Juniper Press Release here.

Juniper and ServiceNow Deliver AI-powered Automation Now

Analyst Take: Juniper and ServiceNow are working together to combine Juniper Mist Cloud and ServiceNow Telecom Service Management and Order Management for Telecom to enable joint customers to streamline their complex multi-layer, multivendor solutions. The partnership aims to boost network deployment and operational efficiencies while decreasing costs.

Notably, Juniper joins the ServiceNow Technology Partner Program to expand their longstanding relationship to boost the automation and simplification of customer operations. Together, Juniper and ServiceNow will provide an AI-driven, closed-loop solution that integrates into OSS/BSS or enterprise management systems for accelerating network and service deployments.

I see Juniper’s expanded ServiceNow alliance reinforcing Juniper’s strategic focus on the enterprise space. At the May 2023 Juniper Enterprise Analyst Summit, Juniper highlighted that enterprise has become the #1 revenue segment for the company underscored by 29% Y/Y growth globally. Now Juniper’s revenues are nearly balanced three-ways across its enterprise, service provider, and cloud portfolios. Moreover, the new joint automation offering targets managed service providers, further demonstrating that Juniper is committed to fulfilling the business and technology priorities of all its three major customer categories.

The move strengthens Juniper’s Experience-First Networking vision that ensures and upholds client-to-cloud automation using its WiFi, LAN, and SD-WAN portfolio assets. From my perspective, Juniper’s Mist AI and Marvis VNA technologies underpin the ability of Juniper and ServiceNow to assure end-to-end automation throughout managed service provider and enterprise operational environments.

I expect that Juniper’s security portfolio will perform an increasingly integral role in assuring comprehensive automation for the alliance’s joint customers. For example, Security Director Cloud can operationalize security through providing a unified management and policy experience. In addition, Juniper’s Zero Trust Edge architecture can connect and protect users and devices regardless of location, assisting enterprise adoption and managed service offerings aimed at enterprises across expanding service access service edge (SASE) implementations as well as across on-premise, edge, and cloud security requirements.

The expanded alliance benefits directly from the capabilities of the ServiceNow Telecom Service Management and Order Management for Telecom solution. Specifically, Telecom Service Management delivers unified telecom service and operations on a single platform, akin to the ability of Juniper’s Security Director Cloud to advance a unified management and policy experience, for service providers. Telecom Service Management enables customers to use self-service tools to modify, troubleshoot, and expand their working knowledge across service-related technical and business issues.

Additionally, ServiceNow’s Order Management for Telecom is well suited to enabling managed service providers to accelerate new services and products to market through catalog-driven order management that is purpose-design to fulfill rising 5G and IoT traffic volumes across growing yet intricate 5G standalone (SA) and 5G Advanced environments.

Overall, I believe the union of Juniper’s AI-driven network automation with ServiceNow’s service management capabilities can drive broader adoption and deployment of end-to-end automation throughout managed service provider and enterprise network and operational environments. The new initiative benefits directly from the longstanding alliance between Juniper and ServiceNow, which from my view provides the ecosystem foundation to advance open architectures and the experience-first networking proposition.

Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.

Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.

Other insights from The Futurum Group:

Juniper Fiscal Q1 2023 Earnings: Solid Revenue Results Pave Way for Healthy 2023 Revenue Forecast

The 5G Factor: A Look at Juniper Cloud Metro and the Role it Can Play in 5G Evolution

Juniper Apstra: Taking Multivendor Intent-based Data Center Automation to the Next Level

Author Information

Ron is an experienced, customer-focused research expert and analyst, with over 20 years of experience in the digital and IT transformation markets, working with businesses to drive consistent revenue and sales growth.

He is a recognized authority at tracking the evolution of and identifying the key disruptive trends within the service enablement ecosystem, including a wide range of topics across software and services, infrastructure, 5G communications, Internet of Things (IoT), Artificial Intelligence (AI), analytics, security, cloud computing, revenue management, and regulatory issues.

Prior to his work with The Futurum Group, Ron worked with GlobalData Technology creating syndicated and custom research across a wide variety of technical fields. His work with Current Analysis focused on the broadband and service provider infrastructure markets.

Ron holds a Master of Arts in Public Policy from University of Nevada — Las Vegas and a Bachelor of Arts in political science/government from William and Mary.


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