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Category: Enterprise Applications

Intuit Assist Brings Generative AI to Consumers and SMB Customers
Keith Kirkpatrick

Intuit Assist Brings Generative AI to Consumers and SMB Customers

Intuit’s Generative AI OS Strategy Will Help Incorporate AI Across the Entire Organization
Keith Kirkpatrick, Research Director at The Futurum Group, covers Intuit’s announcement of Intuit Assist for consumer and SMB users, and discusses how Intuit’s GenOS strategy will help the company embed AI across its entire organization.
Keith Kirkpatrick

Zoom Rebrands Zoom IQ for Sales as Zoom Revenue Accelerator

New Sales Team Capabilities Launching in Fall 2023, Including Virtual Coach, Deal Risk Signals, and Discover Monthly
Keith Kirkpatrick, Research Director at The Futurum Group, covers Zoom’s rebrand of IQ for Sales as Zoom Revenue Accelerator, and discusses why the fall launch of new sales support features will be essential to the company’s platform strategy.
Qualcomm IAA Announcements - AWS-BMW Tie up
Daniel Newman

Qualcomm IAA Announcements; AWS-BMW Tie up

The Six Five Team discusses some announcements from Qualcomm at IAA Mobility in Munich, and the AWS-BMW tie up.
TTEC Launches Two AI Solutions
Sherril Hanson

TTEC Launches Two AI Solutions

AI Readiness Assessment and TTEC Digital Contact Center Intelligence Powered by AWS are Introduced
Sherril Hanson, Senior Analyst at The Futurum Group, looks at two new announcements coming from TTEC, both centered around supporting contact centers as the move forward with layering in artificial intelligence.
Sherril Hanson

Genesys and Salesforce Partnership Brings Together CCaaS and CRM

CX Cloud from Genesys and Salesforce Promises a More Unified and Optimal Customer and Employee Experience
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights into the new partnership between Salesforce and Genesys that combines CCaaS and CRM.
IFS to Acquire Falkonry, a Provider of AI-Based Anomaly Detection Tech
Keith Kirkpatrick

IFS to Acquire Falkonry, a Provider of AI-Based Anomaly Detection Tech

Additional AI Capabilities Can Be Leveraged Across a Wide Range of Industrial and Manufacturing Use Cases
Keith Kirkpatrick, Research Director at The Futurum Group, covers IFS’ acquisition of Falkonry and discusses how Falkonry’s anomaly detection technology can be utilized across a wide range of industrial use cases and functions.
Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings
Craig Durr
Craig Durr

Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings

Microsoft Launches Multi-Stream IntelliFrame, Enabled by AI and Edge Computing in Intelligent Cameras, and Cloud IntelliFrame, Which Relies on Cloud-Based AI Algorithms
Craig Durr, Research Director at The Futurum Group, delves into Microsoft's latest advancements in intelligent cameras and IntelliFrame technology, exploring how they enhance hybrid meeting experiences in Teams Rooms.
Honeywell’s Ionic Energy Storage Getting Built-in Battery Management
tweiss@futurumresearch.com

Honeywell’s Ionic Energy Storage Getting Built-in Battery Management

The Upcoming Ionic Battery Energy Storage System Will Include Battery Management Through a Partnership With Nuvation Energy
Todd R. Weiss, an analyst with The Futurum Group, shares his insights as Honeywell’s Ionic energy storage is getting built-in battery management through a partnership with Nuvation Energy. Ionic storage systems will be available by early 2024.
Alphabet Wing and Walmart Partner for Dallas Drone Delivery
Clint Wheelock
Clint Wheelock

Alphabet Wing and Walmart Partner for Dallas Drone Delivery

Walmart Will Reach 60,000 Homes With Alphabet Wing Drone Delivery
Clint Wheelock, Chief Research Officer at The Futurum Group, examines what the Alphabet Wing and Walmart partnership means for Walmart customers with the upcoming launch of drone delivery services from two stores in the Dallas-Fort Worth metroplex.
OpenText and Google Cloud to Deliver AI, Modernization Solutions
Keith Kirkpatrick

OpenText and Google Cloud to Deliver AI, Modernization Solutions

The Combination of Information Management Solutions and AI Will Help Deliver New Applications and Enhanced Productivity
Keith Kirkpatrick, Research Director at The Futurum Group, covers the expansion of the partnership between OpenText and Google, and how the introduction of new AI-driven use cases will benefit enterprises.
8x8 Adds Voice to AI Self-Service Capabilities
Sherril Hanson

8×8 Adds Voice to AI Self-Service Capabilities

8×8 Demonstrates Its Deepened Commitment to Contact Center Solutions Through Product Enhancements
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into 8x8’s addition of voice to its Intelligent Customer Assistant, using conversational AI to offer customers another avenue for self-service.
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