Successful Adoption of Digital Technology Requires Visibility and Control Over Users and Actions
Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Analyst Day, which included insights around the company’s product, roadmap, go-to-market approach, and use of AI.
LiveVox Brings a Complementary Customer Base and a Proven Cloud Platform for Omnichannel
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into the recently closed acquisition of omnichannel cloud contact center solutions maker LiveVox by NICE.
Research from Cogito Shows a Good Portion of Consumers Still Want to Speak with a Human
Sherril Hanson of The Futurum Group digs into recent research from Cogito that points to the continued desire for human agents for customer service experiences.
Talkdesk Education Smart Service Joins Other Vertical-Focused Contact Center Solutions
Sherril Hanson, Senior Analyst at The Futurum Group, takes a look at Talkdesk’s new contact center vertical solution for higher education, Talkdesk Education Smart Service.
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the top tech trends for 2024, the Apple Watch import ban, Salesforce World Tour 2023, NVIDIA’s response to AMD’s performance numbers, Adobe and Figma, and what to expect at CES 2024.
In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick is joined by Craig Durr, Research Director, Collaboration, and Sherril Hanson, Principal Analyst, CX, to discuss industry news and trends in 2023.
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s planned acquisition of automated incentive commission management software vendor Spiff and discusses how the deal will benefit Salesforce and its customers.
Verint’s Analyst Days Provided Insights into Its Growing Number of Specialized Bots
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Verint’s Analyst Days event, including information shared about the company’s growing number of specialized bots.
This Partnership Is a Pivotal Development in Digital Collaboration
Craig Durr, Research Director at The Futurum Group, describes the Vyopta-Zoom integration as a significant advancement in real-time analytics and user experience in digital collaboration.
