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Category: Enterprise Applications

Daniel Newman

Luminar Earnings, Chips Act

The Six Five team discusses Luminar earnings and the Chips Act.
Ron Westfall

ZohoDay 2022: The Key Day Two SMB Panel Takeaways That Are a Key Part of Zoho’s Value Prop

Futurum’s Ron Westfall assesses ZohoDay 2022 and covers the analyst summit’s SMB panel consisting of Zoho customers Counter Culture, Hera Hub, and Zoomcar. The panel discussion shows how some SMB customers use Zoho solutions to meet their distinct challenges and attain better business outcomes, evidencing yet another reason for Zoho’s compelling value prop across the customer spectrum — regardless of company size.
mdiamond@futurumresearch.com

Lenovo’s ThinkPad X13s Powered by Qualcomm is now Available at U.S. Verizon Stores

Futurum analyst Michael Diamond discusses Lenovo’s partnership with Verizon that is now distributing the new Lenovo ThinkPad X13s, powered by the Qualcomm Snapdragon 8cx gen 3 chip. It’s a winner all the way around.
Lauren Kirkpatrick

Leveraging the Power of Customer Data Platforms for Precision Marketing to Healthcare Providers

In our latest research brief, Leveraging the Power of Customer Data Platforms for Precision Marketing to Healthcare Providers, done in partnership with Treasure Data, we analyze the current pharmaceutical marketing environment and look at how technology solutions can help organizations tap into the power of data.
Daniel Newman

Zendesk Q2 Revenue Up 28% to $407M Just Before Going Private

Futurum analysts Daniel Newman and Todd R. Weiss share their insights on Zendesk Q2 revenue, which is up 28% to $407M just before going private, as the online customer service vendor prepares for its acquisition by the end of 2022.
Daniel Newman

Twilio Revenue Hits $943M in Q2 2022, Up 41% From 2021

Futurum analysts Daniel Newman and Todd R. Weiss provide their insights as Twilio revenue hits $943M in Q2 2022, up 41% from 2021, as the company seeks to bolster its position in a crowded marketplace.
Ron Westfall

The 5G Factor: Speedy T-Mobile, Ericsson, Qualcomm, Thales Collab, China and Private 5G, Thumbs up on the Ericsson Vonage Deal, and a Vacillating Elon Musk Loses Allies

In this week’s episode of The 5G Factor, Futurum analysts Shelly Kramer and Ron Westfall cover news of T-Mobile nailing (again) speed tests, the Ericsson, Qualcomm, Thales collab, China powering forward on private 5G, news that Elon Musk’s vacillating behavior might be costing him allies at the FCC on the 12 Ghz spectrum front, and the thumbs up from U.S. regulators on the Ericsson/Vonage acquisition and what that means moving forward.
The Rise Of The Customer Engagement Platform
Daniel Newman

The Rise Of The Customer Engagement Platform

In the last few years, we’ve seen a huge shift in customer expectations. Futurum principal analyst Daniel Newman discusses how customers are more digital than ever, communicating with brands across a number of platforms from social media and apps to email and texts.
Daniel Newman

Creating Experiences: Product Making with Panos Panay & Patrick Moorhead – The Six Five Summit Sessions

Creating Experiences: Product Making with Panos Panay & Patrick Moorhead - The Six Five Summit Sessions
Employee advocacy for customer experience
Keith Kirkpatrick

Using Employee Advocacy to Support CX Efforts

Employees, Like Customers, Can Spread Good Word-of-Mouth, but Firms Should Create Guidelines
Daniel Newman

Five9 Q2 2022 Revenue Up 32% to $189.4M as Growth Continues

Futurum analysts Daniel Newman and Todd R. Weiss find Five9 Q2 2022 revenue up 32% to $189.4M as growth continues for the cloud contact center vendor amid challenging global events and markets.
New Study Are CRMs Still The Powerhouse For Sales Teams
Daniel Newman

New Study: Are CRMs Still The Powerhouse For Sales Teams?

Worldwide, Amazon Prime customers made 300 million purchases this year alone- more than any Prime Day in Amazon’s long history.. Futurum's principal analyst Daniel Newman reviews the numbers from Prime Day 2022.
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