Zendesk Q2 Revenue Up 28% to $407M Just Before Going Private

The News: Zendesk’s Q2 2022 revenue rose 28 percent to $407 million from $318 million for the same quarter one year ago, as the company prepares itself for acquisition by a group of investment firms in the fourth quarter of the year. Read the full Press Release on the Zendesk website.

Zendesk Q2 Revenue Up 28% to $407M Just Before Going Private

Analyst Take: Zendesk’s Q2 2022 revenue of $407 million included a solid rise of 28 percent from one year ago, which should be seen as a positive as the company prepares to go private by the end of 2022. As previously announced in June, Zendesk is being acquired by an investor group for about $10.2 billion, which means this is the last period for its public earnings reports.

Here are Zendesk’s Q2 2022 results by the numbers:

  • Q2 2022 revenue of $407 million, up 28 percent from $318 million one year ago.
  • Q2 2022 non-GAAP net income of $18.8 million, up 9.6 percent from $17 million one year ago.
  • Q2 2022 non-GAAP basic earnings per share (EPS) of $0.15, compared to $0.14 per share one year ago.
  • Q2 2022 non-GAAP operating income of $23.6 million, up four percent from $22.6 million one year ago.

Due to the pending acquisition, Zendesk, which provides online customer service capabilities for some 100,000 brands, including telephony, chat, email, messaging, social channels, communities, review sites and help centers, has also suspended its financial guidance for the rest of the year.

For Zendesk, these are positive revenue results as it heads toward its acquisition, which is being led by several investment firms, including Permira, Hellman & Friedman, and a wholly owned subsidiary of the Abu Dhabi Investment Authority and GIC.

The question about whether Zendesk would go private had been rumored for some time before the deal was finally announced. While Zendesk had been working hard to build off its strength in customer experience (CX), the company had some growth limitations resulting from increased competition in its market. In addition, it did not see strong traction of its diversification efforts like its Sunshine CRM product, which has been slow to take off.

Overall, Zendesk’s Q2 2022 earnings results are satisfactory, especially due to the upcoming changes for the company as it goes private. And the results also prove that the company is making the right move to go private because it will allow Zendesk to step back from the immense short-term pressures of the public market.

At the same time, the changes will allow Zendesk to zero-in on the growth of its core business, as well as to find new ways to move its offerings into an even broader CX platform. We believe the company has the talent, customer base, and wherewithal to reboot appropriately with the longer horizon provided by being privately held. The Zendesk Q2 results prove this expectation.

If the private equity partners behind Zendesk provide enough financial support and runway for the company as it goes private, it will potentially be a boon for the company. That must be watched, however, as private equity firms can be shrewd at times. More likely, the private equity move allows some internal re-collaboration and likely a return to public markets over the next 5 years. During boom/bust cycles, which we are seeing for some feature dominant tech names in SaaS, this mechanism for short-term strategic alignment is fairly common.

It will be interesting to watch as Zendesk makes this transition and how it makes its way in the marketplace in the future as a private company. We are cautiously optimistic this is the best thing for Zendesk long-term.

Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.

Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of Futurum Research as a whole.

Other insights from Futurum Research:

Zendesk to Go Private in What Should Pan Out to be Its Best Route Forward

Zendesk Fields Takeover Advances Amid Announcing Impressive Q4 Earnings

Zendesk & Trends in Customer Experience–Futurum Tech Podcast Interview Series

Image Credit: TipRanks

Author Information

Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.

From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.

A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.

An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.


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