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Category: Digital Leadership & CIO

Steven Dickens

Red Hat Announces Red Hat OpenShift Platform Plus, Continuing to Innovate in the Kubernetes and Containers Space

Futurum senior analyst Steven Dickens provides his take on the announcements of the latest version of Red Hat OpenShift becoming generally available. As customers look to innovate and simplify cloud operations, whether that is on-premises, in the cloud, or at the edge, complexity and scale is often a challenge. Red Hat is focused on delivering a simplified hybrid cloud management experience and these announcements build on this holistic vision.
Supporting live agents telecommunications
Keith Kirkpatrick

Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX

Amdocs Customer Engagement Solution for CSPs Benefits Both Contact Center and Retail Store Workers and Customers
Opinion: The FAANMGs have been whittled down to the fantastic four
Daniel Newman

Opinion: The FAANMGs have been Whittled Down to the Fantastic Four

Four mega-cap companies proved they can withstand a global economic slowdown, super-high inflation and a massive rise in interest rates. Futurum principal analyst Daniel Newman breaks down the latest round of earnings from the fantastic four.
Shelly Kramer

Latest Enhancements to Zoom IQ for Sales Give Sales Teams the Intelligence They Need to Close Deals

Futurum principal analyst Shelly Kramer takes a look at the recent enhancements to Zoom IQ for Sales, which gives sales teams valuable intelligence from video conferencing along with their sales phone calls that can help them close deals, be more effective salespeople, better serve customers, etc. And the addition of the Microsoft Dynamics 365 native integration should be a game-changer for a lot of sales teams as well.
mdiamond@futurumresearch.com

XRAI Announces XRAI Glass Technology, Offering XRAI Smart Glasses in Partnership with Nreal for the Hearing Impaired

Futurum analyst Michael Diamond discusses how XRAI Smart Glasses that are designed to make the world more inclusive for the hearing impaired is a good thing and falls under the safety, security, and inclusion category that should propel extended reality further in the future.
Daniel Newman

Exploring a Revolution in End-to-end Processes Across the Enterprise – The Six Five Summit Sessions

Exploring a Revolution in End-to-end Processes Across the Enterprise - The Six Five Summit Sessions
Digital employee experience
Sherril Hanson

Digital Experience, AI, and Automation Are Critical to the Overall Employee Experience

Employers Need to Optimize Employees’ Journeys with Technology Touchpoints
Customer feedback
Keith Kirkpatrick

Enticing Customers to Provide Feedback

Efforts to Seek Customers’ Opinions Should Be Well-Timed and Clear About What Customers Can Gain
Daniel Newman

Opportunities for Innovation in the High Tech and Manufacturing Industries – Futurum Tech Webcast Interview Series

On this special episode of the Futurum Tech Webcast – Interview Series host Daniel Newman is joined by Stefan Krauss, SVP, Global Head of Discrete Industries and Energy & Natural Resources at SAP. This is the third episode in a series — done in partnership with SAP — where Daniel will be speaking with advisors and executives across several different industries on the state of their industry and what we can expect in the future.
Ron Westfall

ZohoDay 2022: The Key Day Two SMB Panel Takeaways That Are a Key Part of Zoho’s Value Prop

Futurum’s Ron Westfall assesses ZohoDay 2022 and covers the analyst summit’s SMB panel consisting of Zoho customers Counter Culture, Hera Hub, and Zoomcar. The panel discussion shows how some SMB customers use Zoho solutions to meet their distinct challenges and attain better business outcomes, evidencing yet another reason for Zoho’s compelling value prop across the customer spectrum — regardless of company size.
Daniel Newman

What You Need to Know about the Metaverse Today and What’s Ahead – The Six Five Summit Sessions

What You Need to Know about the Metaverse Today and What's Ahead - The Six Five Summit Sessions
Daniel Newman

Lenovo Q1 2022-2023: Finding New Engines to Drive Growth and Profitability

Futurum’s Daniel Newman and Ron Westfall examine Lenovo’s first quarter 2022/23 results that produced improved profitability and revenue for the ninth consecutive quarter and why Lenovo’s strategic vision, R&D prioritization, portfolio development commitments, and operations have enabled the company to make notable strides across its three main SSG, IFG, and IDG business units.
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