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Category: Digital Leadership & CIO

Shelly Kramer

Six IT Infrastructure Observations in the Era of Accelerated Digital Transformation – The Six Five Summit Sessions

Six IT Infrastructure Observations in the Era of Accelerated Digital Transformation – The Six Five Summit Sessions
Customer insights and feedback product launches
Sherril Hanson

Partner and Product Launches from Alchemer, QuestionPro, Qualtrics, and Others

Reputation Monitoring, Session Replay Integration, and Benchmarking are Highlighted
Daniel Newman

Customer Lifecycle Management: A Game-changer for UC Vendors and Their Customers – Futurum Tech Webcast Interview Series

On this episode of the Futurum Tech Webcast – Interview Series, Futurum's principal analyst and host Daniel Newman is joined by Daren Finney, Senior Vice President, Global Channels for Mitel. Their conversation takes a look at how customer lifecycle management can be a game-changer for UC vendors, and also their customers.
Clint Wheelock
Clint Wheelock

The EX Market Ecosystem

Customer experience surveys and research studies
Alex Gaw

New Research from Merkle, Talkdesk, SAS, IRIS, and Verint

Topics Include Gaps in Brands’ Self-Assessment, Patient Engagement in Healthcare, CX Investment in MEA, Background Noise in Contact Centers, and Why Good Retail CX Matters
Employee experience research studies
Sherril Hanson

EX-Related Research from Aceup, Qualtrics, and isolved

Development, Collaboration, and Manager Stress Are Key Themes Revealed in Research Studies
Steven Dickens

IBM Adds Red Hat Storage Capabilities to its IBM Storage Business Unit Portfolio

Futurum senior analyst Steven Dickens provides his take on the latest announcements coming out IBM and Red Hat about the transition of the Red Hat portfolio to its IBM Storage business unit. As storage evolves and becomes a more vital part of a hybrid cloud strategy, the need for open source becomes more paramount. This announcement by IBM reflects this shift — how will it play with IBM customers?
mdiamond@futurumresearch.com

The Amazon Devices and Services Event Did Not Disappoint: It’s Clear Amazon’s Focus is on Making Consumers’ Lives Better With its New Smart Home Devices

Futurum analyst Michael Diamond recaps the Amazon Devices and Services event and reviews some of the new and upgraded devices featuring ambient intelligence designed to make the lives of consumers, and businesses more efficient, safer, easier to use, healthier, and more secure. There are tons of great devices here to be excited about and, as usual, the Amazon Devices team did not disappoint.
Daniel Newman

Innovating for the Future of Work — Solving Real Problems through Design with Purpose – The Six Five Summit Sessions

Innovating for the Future of Work — Solving Real Problems through Design with Purpose – The Six Five Summit Sessions
Daniel Newman

Micron to Build $100 Billion Chip Factory in New York

Futurum's Daniel Newman dives into the recent announcement coming out of Micron, that they will invest $100 billion over the next 20 years building a state-of-the-art megafab near Syracuse, New York.
Telecommunications customer feedback
Keith Kirkpatrick

Providing Real-Time Feedback to Improve CX

Technology and Coaching Measures Can Be Taken to Analyze and Tweak Feedback Interactions
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