Category: Digital Leadership & CIO

Six IT Infrastructure Observations in the Era of Accelerated Digital Transformation – The Six Five Summit Sessions
Reputation Monitoring, Session Replay Integration, and Benchmarking are Highlighted
On this episode of the Futurum Tech Webcast – Interview Series, Futurum's principal analyst and host Daniel Newman is joined by Daren Finney, Senior Vice President, Global Channels for Mitel. Their conversation takes a look at how customer lifecycle management can be a game-changer for UC vendors, and also their customers.
Topics Include Gaps in Brands’ Self-Assessment, Patient Engagement in Healthcare, CX Investment in MEA, Background Noise in Contact Centers, and Why Good Retail CX Matters
Development, Collaboration, and Manager Stress Are Key Themes Revealed in Research Studies
Futurum senior analyst Steven Dickens provides his take on the latest announcements coming out IBM and Red Hat about the transition of the Red Hat portfolio to its IBM Storage business unit. As storage evolves and becomes a more vital part of a hybrid cloud strategy, the need for open source becomes more paramount. This announcement by IBM reflects this shift — how will it play with IBM customers?
Futurum analyst Michael Diamond recaps the Amazon Devices and Services event and reviews some of the new and upgraded devices featuring ambient intelligence designed to make the lives of consumers, and businesses more efficient, safer, easier to use, healthier, and more secure. There are tons of great devices here to be excited about and, as usual, the Amazon Devices team did not disappoint.
Innovating for the Future of Work — Solving Real Problems through Design with Purpose – The Six Five Summit Sessions
Futurum's Daniel Newman dives into the recent announcement coming out of Micron, that they will invest $100 billion over the next 20 years building a state-of-the-art megafab near Syracuse, New York.
Technology and Coaching Measures Can Be Taken to Analyze and Tweak Feedback Interactions

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