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Category: Digital Leadership & CIO

FedRAMP Authorization Achieved for Genesys Cloud CX
Sherril Hanson

FedRAMP Authorization Achieved for Genesys Cloud CX

Sherril Hanson, Senior Analyst at The Futurum Group, covers the news that the Genesys Cloud CX platform now has Federal Risk and Authorization (FedRAMP) authorization and how this milestone comes at a good time to support lagging CX, EX, and the need for IT system modernization to better support citizen needs.
Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI
Keith Kirkpatrick

Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI

Partnership Between Twilio and Frame AI Helps Deliver Insights and Recommendations to Inform Critical Decisions
Keith Kirkpatrick, Research Director at The Futurum Group covers Twilio’s partnership with Frame AI, and discusses the continuing value being derived from non-generative AI technology, including NLP, NLG, and analytics-based AI.
HPE Discover 2023: HPE Extends HPE GreenLake Private Cloud Portfolio at Equinix IBX Data Centers
Ron Westfall

HPE Discover 2023: HPE Extends HPE GreenLake Private Cloud Portfolio at Equinix IBX Data Centers

The Futurum Group’s Ron Westfall examines why HPE needed to expand its alliance with Equinix to better capitalize on Equinix’s colocation ecosystem, which currently encompasses thousands of tenants including enterprises, hyperscalers, and CSPs. The HPE move fully aligns with swiftly-growing enterprise and cloud ecosystem demand for broader and more flexible multicloud interconnection, including customers who are opting to integrate their HPE GreenLake environments with their current Equinix deployments.
Gainsight Agrees to Acquire Customer Education Platform Northpass
Sherril Hanson

Gainsight Agrees to Acquire Customer Education Platform Northpass

Acquisition Will Broaden the Platform and Augment Abilities to Support Customers Across Their Journeys
Sherril Hanson, Senior Analyst at The Futurum Group, reviews the Gainsight announcement of customer education provider Northpass, and how it will broaden the company’s platform.
5G Factor VRN_Azure for Operators_Build 5G Modern Connected Apps at the Edge
Ron Westfall & Steven Dickens

5G Factor Video Research Note: Azure for Operators: Build 5G Modern Connected Apps at the Edge

The Futurum Group's Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including the Azure for Operators 5G modern connected applications at the edge portfolio development and strategic marketing push.
HPE Completes Acquisition of Private 5G Specialist Athonet
Ron Westfall & Steven Dickens

5G Factor Video Research Note: HPE Completes Acquisition of Private 5G Specialist Athonet

The Futurum Group's Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including the completion of the HPE acquisition of Athonet and its implications for the private 5G market and global 5G ecosystem.
Red Hat Becomes the Primary Infrastructure Platform for Nokia's Core Network Applications
Ron Westfall & Steven Dickens

5G Factor Video Research Note: Red Hat Becomes the Primary Infrastructure Platform for Nokia’s Core Network Applications

The Futurum Group’s Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including Red Hat becoming the primary infrastructure platform for Nokia's core network applications.
Why the cloud is key to the Nokia/Red Hat deal, Azure for operators 5G modern connected apps push, HPE acquisition of Athonet
Ron Westfall & Steven Dickens

5G Factor: Why the Cloud is Key to the Nokia/Red Hat Deal, Azure for Operators 5G Modern Connected Apps Push, and the Completion of the HPE Acquisition of Athonet

Futurum’s Ron Westfall and Steve Dickens examine why the cloud plays a major role across recent 5G ecosystem moves including Red Hat becoming the primary infrastructure platform for Nokia's core network applications, Azure for Operators 5G modern connected application at the edge push, and the completion of the HPE acquisition of Athonet.
IBM's Opportunity for Generative AI in the Enterprise
tweiss@futurumresearch.com

IBM’s Opportunity for Generative AI in the Enterprise

In our latest research brief, IBM’s Opportunity for Generative AI in the Enterprise, done in partnership with IBM, we analyze IBM’s approach to generative AI and foundation models, including key IBM differentiators, such as its full technology stack – inclusive of models and model management, data store and governance tools – that enables businesses to seamlessly implement and scale generative AI throughout their organizations’ workflows, regardless of cloud environment.
Nokia and Verizon Shine Spotlight on Key Private Wireless Use Cases Transportation and Logistics
Ron Westfall

Nokia and Verizon Shine Spotlight on Key Private Wireless Use Cases: Transportation and Logistics

The Futurum Group’s Ron Westfall examines why Nokia and Verizon have the portfolio resources and market vision that are key to helping move the market needle in broadening and advancing the adoption of private wireless networks across the transportation and logistics industrial market segments.
Cybersecurity is Everyone’s Job
Dave Raffo

Cybersecurity is Everyone’s Job

Dave Raffo, Senior Analyst at The Futurum Group discusses the key findings from his recent research study with CISOs on determining what tools and processes they use to combat ransomware and other cyber-attacks.
Balancing Average Resolution Time With CSAT in the Generative AI Era
Keith Kirkpatrick

Balancing Average Resolution Time With CSAT in the Generative AI Era

Generative AI Tools Can Deliver Significant Benefits to Contact Centers, But Agent Training Is a Must
Keith Kirkpatrick, Research Director at The Futurum Group discusses the impact of generative AI on the average resolution time (ART) metric, and the steps that organizations must take with agent training to get the most out of generative AI tools aimed at contact center workers.
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