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Category: Digital Leadership & CIO

New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS
Alex Gaw

New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS

Acquired Companies Include Seva, Qualtrics, Kaleyra, CentraCX, and 3 Birds
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A stories in the CX space. In this edition, he writes about new acquisition by Bloomfire of Seva; by Tata Communications of Kaleyra; by Cyara of CentraCX, and by DAS Technology of 3 Birds. This roundup also includes the completed acquisition of Qualtrics by investors Silver Lake and the Canada Pension Plan Investment Board.
Broadcom CMA Approval
Daniel Newman

Broadcom CMA Approval

The Six Five team discusses the approval of Broadcom's acquisition of VMWare by the UK's CMA, the largest transaction the CMA has ever investigated.
Microsoft Bing Search and Sales Copilot AIM
Daniel Newman

Microsoft Bing Search and Sales Copilot AIM

The Six Five team discusses Microsoft Bing Search and Sales Copilot AIM.
IBM Q2 2023 Earnings
Daniel Newman

IBM Q2 2023 Earnings

The Six Five team discusses IBM's Q2 2023 earnings release.
SAP Q2 2023 Earnings
Daniel Newman

SAP Q2 2023 Earnings

The Six Five team discusses SAP's Q2 2023 earnings release and SAP's approach to cloud and implementing AI.
Oracle MySQL Heatwave Lakehouse GA
Daniel Newman

Oracle MySQL Heatwave Lakehouse GA

The Six Five team discusses the Oracle announcement of the general availability of MySQL HeatWave Lakehouse.
Talking Oracle SAP IBM Microsoft Lenovo Broadcom
Daniel Newman

We are Live! Talking Oracle, SAP, IBM, Microsoft, Lenovo, Broadcom

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Oracle, SAP, IBM, Microsoft, Lenovo, and Broadcom.
XM/os2 Launched by Qualtrics
Sherril Hanson

XM/os2 Launched by Qualtrics

Sherril Hanson, Senior Analyst at The Futurum Group digs into the Qualtrics announcement of its next generation platform, XM/os2, offering artificial intelligence across all products to support empathy for deeper customer and employee relationships, and the ability to personalize and act at scale.
Enterprise AI Needs a Data Foundation You Can Trust The Six Five – Insider Edition
Daniel Newman

Enterprise AI Needs a Data Foundation You Can Trust The Six Five – Insider Edition

On this episode of The Six Five – Insider Edition, hosts Daniel Newman and Patrick Moorhead welcome Cloudera’s Ram Venkatesh, CTO for a discussion on the importance of data in enabling Enterprise AI and the role of trust in ensuring AI success in navigating this rapid evolution of AI.
Nasuni Bolsters Cyber Security, Integrates with Microsoft Sentinel
Dave Raffo

Nasuni Bolsters Cybersecurity, Integrates with Microsoft Sentinel

The Futurum Group Senior Analyst Dave Raffo looks at Nasuni’s cyber-resiliency features added to its Ransomware Protection service, and its integration with Microsoft Sentinel.
CX Customer Wins for Nextiva, Amperity, LiveVox, 8x8, and Quadient
Alex Gaw

CX Customer Wins for Nextiva, Amperity, LiveVox, 8×8, and Quadient

New Partners Include Spurs Sports & Entertainment, Palace Resorts, OTD Americas, Southwest Transplant Alliance, and PacificSource Health Plans
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX firms Nextiva, Amperity, LiveVox, 8x8, and Quadient—and how their tie-ups benefit partners including Spurs Sports & Entertainment, Palace Resorts, OTD Americas, Southwest Transport Alliance, and PacificSource Health Plans.
Salesforce Announces General Availability of Embedded Generative AI Tools
Keith Kirkpatrick

Salesforce Announces General Availability of Embedded Generative AI Tools

Service GPT, Sales GPT, and the Einstein GPT Trust Layer Features and Pricing Are Now Public
Keith Kirkpatrick, Research Director at The Futurum Group covers the general availability of Salesforce’s generative AI offerings within Sales Cloud and Service Cloud, and discusses the potential strategy enterprises may use to roll out these features based on Salesforce’s pricing model.
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