Category: CRM

February 26, 2020

Daniel Newman

Research Note

Salesforce Q4 Results Include Surprise as Co-CEO Keith Block Resigns

Salesforce announced its fiscal Q4 earnings which delivered on revenue and earnings while also seeing co-CEO Keith Block resign and another big acquisition.

Cloud, CRM, Hybrid Cloud, Infrastructure, and Operations

January 16, 2020

Daniel Newman

Analyst Insight

5 Steps To Audit Your Digital Transformation Efforts

Performing a digital transformation audit as an annual task—at minimum—would be a worthwhile investment in your organization. Here are 5 steps to reviewing your digital transformation efforts to stay ahead of disruption and drive important change in your company.

Automation, CRM, Digital Transformation, Robotics

January 6, 2020

Daniel Newman

Futurum Tech Webcast

Discussing Customer Data Platforms with Des Cahill from Oracle–Futurum Tech Podcast Interview Series

In this episode of the Futurum Tech Podcast Interview Series, Daniel Newman sat down with Des Cahill, Chief Marketing Officer of Oracle CX. Together, they went over what makes Oracle’s customer data platform (CDP) stand out from the competition, as well as what’s in store for the future of this type of platform.

October 24, 2019

Daniel Newman

Analyst Insight

AI and CRM: Will Customer Management Get Easier?

If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI with their CRM platforms to improve customer management and how software companies are creating solutions to meet the needs of their customers.

AI, CRM

September 18, 2019

Daniel Newman

Analyst Insight

Voice Technology and CRM: A New Partnership?

Voice technology is about to become a big component to powering CRM with companies like Salesforce and Microsoft betting on the impact of voice technology, AI and chatbots for CRM.

AI, CRM, Digital Home

June 3, 2019

Shelly Kramer

Analyst Insight

Salesforce Takes a Very Public Stand Against Guns

Salesforce continues its commitment to corporate social activism by taking a very pubic stand against guns with its latest modification to its Acceptable Use Policy. The company is not alone on this front, joined by companies including Shopify, Dick's Sporting Goods, Walmart, Levi's, and others.

March 30, 2019

Fred McClimans

Futurum Tech Webcast

Lyft IPO’s First: Can Uber get a Ride?–Futurum Tech Podcast Episode 038

On this edition of the Futurum Tech Podcast, Lyft's IPO, rise of the Chinese phone makers. Facebook bans white supremacists, Huawei's "insecure stuff" in the UK, IBM introduces hyper protect services, Facebook again with discrimination of housing, and our crystal ball, will Uber's IPO be impacted by Lyft's performance or will it? These stories and more coming up on this episode of FTP.