Category: CRM

October 7, 2020

Daniel Newman

Research Note

Pros Emphasizes Self-Service as the Future of Commerce

At this year's annual Pros Outperform 2020 conference, the company put forward a vision of a future in b2b and b2c where self service leads.

CRM, Data Analytics

October 1, 2020

Daniel Newman

Research Note

Microsoft Delivers Key Updates to Dynamics Customer Insights 365

This week, following Microsoft Ignite, the company has announced a set of key updates to enhance its Dynamics 365 Customer Insights solution.

October 1, 2020

Daniel Newman

Research Note

Oracle Updates Its Unity CDP to Streamline Data and Eliminate Complexity

During this week's Oracle Live, the company announced a series of updates to its Unity CDP to improve how companies manage and utilize data.

CRM, Customer Experience, Data Analytics

September 23, 2020

Daniel Newman

Research Note

Microsoft Ignite 2020 Means Big Updates for Power Platform and D365

At Microsoft Ignite 2020, the company announced a series of important enhancements to its D365 and Power Platform offerings.

Automation, CRM, ERP

August 18, 2020

Daniel Newman

Research Note

Making Sense of Oracle’s Apparent Bid to Acquire TikTok?

Oracle has apparently decided to attempt in partnership with PE to acquire certain operations from TikTok in a surprise announcement.

August 10, 2020

Daniel Newman

Research Note

There’s Growing Evidence That Microsoft Will Overtake Salesforce in its Core Business Within Three Years

Today’s users want both simplicity and seamless integration—which they get from Microsoft, not Salesforce.

August 6, 2020

Daniel Newman

Analyst Insight

There’s Growing Evidence That Microsoft Will Overtake Salesforce in its Core Business Within Three Years

Today’s users want both simplicity and seamless integration—which they get from Microsoft, not Salesforce.

July 21, 2020

Daniel Newman

Research Note

Microsoft Updates Dynamics 365 and Power Platform at Inspire

At this year's Microsoft partner event, Inspire, the company announced a series of important updates to dynamics 365 and the Power Platform

Cloud, CRM, Data Analytics, Hybrid Cloud, Infrastructure, and Operations

July 21, 2020

Daniel Newman

Analyst Insight

Four Principals For Building A Better Analytics Team

One of the most important elements of any effective analytics program is its guiding set of principles. Exploring 4 key principals to build a better analytics team.

AI, CRM, Data Analytics

July 20, 2020

Daniel Newman

Research Note

Oracle Fusion Updates Designed to Deliver Greater Customer Support

Oracle announced a series of updates to its Fusion ERP and EPM to enable better business resuilts amidst the pandemics and challenging economy.

CRM, Data Analytics, ERP

June 17, 2020

Daniel Newman

Research Note

Oracle Delivers Solid Q4 Despite Ongoing Covid-19 Woes

Oracle, despite a quarter overshadowed by Covid-19, delivered its earnings and came up slightly shy of revenue YoY. A look at what its Q4 performance means.