Category: CIO & Technology Buyers

ServiceNow Revenue Up in Q2 2023 to $2.15 Billion, Beating Estimates
July 27, 2023

ServiceNow Revenue Up in Q2 2023 to $2.15 Billion, Beating Estimates

The Futurum Group analysts Daniel Newman and Todd R. Weiss examine ServiceNow’s increase in revenue during Q2 2023 to $2.15 billion, beating estimates, as the cloud digital workflow automation software...
Salesforce Announces New Commerce Cloud Features
July 27, 2023

Salesforce Announces New Commerce Cloud Features

Keith Kirkpatrick, Research Director at The Futurum Group, covers Salesforce’s enhancements to its Commerce Cloud offering, which include support for in-channel purchasing experiences, AI-driven reordering tools, AI-powered service-to-commerce tools, and...
eGain and Talkdesk Partnership Elevates Agent and Customer Experience
July 27, 2023

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

Sherril Hanson, Senior Analyst at The Futurum Group, reviews the latest partnership announcement from eGain, an integration with Talkdesk that will offer knowledge and digital capabilities to support agent productivity...
Network Resilience Coalition Debuts to Boost Data and Network Security
July 27, 2023

Network Resilience Coalition Debuts to Boost Data and Network Security

The Futurum Group’s Ron Westfall assesses why the formation of the Network Resilience Coalition can advance improvements in the updating of hardware and software on a more consistent and systematic...
5G Factor: AI Rising! Qualcomm’s Hybrid AI Vision, Nokia Puts the AI in AirScale, and NVIDIA Softbank Pair Up for Gen AI & 5G Apps
July 27, 2023

5G Factor: AI Rising! Qualcomm’s Hybrid AI Vision, Nokia Puts the AI in AirScale, and NVIDIA Softbank Pair Up for Gen AI & 5G Apps

The Futurum Group’s Ron Westfall and Clint Wheelock examine the impact AI is having throughout the 5G ecosystem addressing Qualcomm’s view that the future of AI is hybrid with 5G...
Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service
July 27, 2023

Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service

Keith Kirkpatrick, Research Director at The Futurum Group, focuses on the recent announcement by Fiserv on the launch of FedNow, the Federal Reserve’s instant payment service, and discusses the benefits...
Teradata Acquires Stemma to Expand VantageCloud Data Platform Capabilities
July 27, 2023

Teradata Acquires Stemma to Expand VantageCloud Data Platform Capabilities

Randy Kerns, Senior Strategist at The Futurum Group, examines Teradata’s acquisition of Stemma, a startup with Data Catalog software used to coordinate access to different sources of data, and provides...
5G Factor Video Research Note: Juniper’s New Beyond Labs Aims to Solve Biggest Challenges of Experience-First Networking Era
July 26, 2023

5G Factor Video Research Note: Juniper’s New Beyond Labs Aims to Solve Biggest Challenges of Experience-First Networking Era

Futurum’s Ron Westfall and Clint Wheelock explore how chipmakers are powering innovation across the 5G ecosystem sharing their views on how Juniper and Intel working together on Juniper’s Beyond Labs...
5G Factor Video Research Note: Qualcomm Promotes the 5G Standalone Cause
July 26, 2023

5G Factor Video Research Note: Qualcomm Promotes the 5G Standalone Cause

Futurum’s Ron Westfall and Clint Wheelock explore how chipmakers are powering innovation across the 5G ecosystem including Qualcomm’s advocacy of operators accelerating their 5G Standalone implementations to swiftly broaden developer...
5G Factor Video Research Note: Samsung Electronics and MediaTek Demonstrate 5G Uplink Capabilities with Three Transmit Antenna
July 26, 2023

5G Factor Video Research Note: Samsung Electronics and MediaTek Demonstrate 5G Uplink Capabilities with Three Transmit Antenna

Futurum’s Ron Westfall and Clint Wheelock explore how chipmakers are powering innovation across the 5G ecosystem taking a look at Samsung and Mediatek demonstrating 3Tx antenna capabilities that can be...
Dynatrace's Hypermodal AI: Revolutionizing Observability and Security in the Digital Age
July 26, 2023

Dynatrace’s Hypermodal AI: Revolutionizing Observability and Security in the Digital Age

Steven Dickens, VP & Practice Leader at The Futurum Group shares his insights on the Dynatrace’s announcement of its Hypermodal AI capability, which is designed to improve observability and security...
New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX
July 26, 2023

New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, IrisCX....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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