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Author: Sherril Hanson

WalkMe's Q3 2023: Record Non-GAAP Operating Income Achieved
Daniel Newman & Sherril Hanson

WalkMe’s Q3 2023: Record Non-GAAP Operating Income Achieved

WalkMe Continues to Execute On Its Plan, Reaching Profitability Ahead of Schedule
Daniel Newman and Sherril Hanson of The Futurum Group cover WalkMe’s Q3 2023 earnings. The company continues to show strong progress against its objectives, accomplishing operational efficiencies and reaching financial milestones.
Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets
Daniel Newman & Sherril Hanson

Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets

Q3 2023 Revenue Increases 5% Year-Over-Year as Twilio Continues on Its Path for Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s strong Q3 2023 earnings. Twilio exceeded its revenue targets and delivered solid product innovation.
Content Guru Has Its Eye on Expansion
Sherril Hanson

Content Guru Has Its Eye on Expansion

A Conversation with Content Guru CEO Sean Taylor
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Content Guru’s CEO Sean Taylor who shares insights into the Content Guru journey and what is next for the company’s expansion plans.
Zendesk Helps Companies Give Employees a Smoother Workday Experience
Sherril Hanson

Zendesk Helps Companies Give Employees a Smoother Workday Experience

Omnichannel Support, Issue Identification, and Provision of Self-Service Opportunities Help Support a Positive Employee Experience
Sherril Hanson, Senior Analyst at The Futurum Group, chats with Josh Bean, Zendesk’s employee experience business lead, about the company’s progress in expanding employee experience solutions, which will result in an improved workday experience.
Sherril Hanson

15Five Announces New Platform Enhancements

Spark AI, HR Outcomes Flywheel, and HR Outcomes Dashboard Enhancements Will Deliver Much Needed Support to Managers and HR Leaders
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights into strategic performance management platform provider 15Five’s latest platform enhancements, designed to support strategic HR.
FOUNT Global’s SaaS Platform Fights Workplace Friction
Sherril Hanson

FOUNT Global’s SaaS Platform Fights Workplace Friction

FOUNT’s Platform Focuses on Finding Those Work Moments That Result in Employee Dissatisfaction and Loss of Productivity
Sherril Hanson, Senior Analyst at The Futurum Group, chats with FOUNT Global cofounders to learn more about the company’s SaaS platform, which is designed to identify work friction points and prioritize areas of focus that will be most impactful.
Alchemer Digital Is Launched, Allowing for Omnichannel Engagement
Sherril Hanson

Alchemer Digital Is Launched, Allowing for Omnichannel Engagement

Alchemer Web and Alchemer Mobile Give More Options to Customers and Provide Companies with Strategic Data
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Alchemer’s product portfolio expansion with the introduction of Alchemer Digital, which can support both web and mobile engagement.
Amtrak Approaches CX with a Variety of Strategies and Technologies
Sherril Hanson

Amtrak Approaches CX with a Variety of Strategies and Technologies

Improvements and Enhancements to the Physical and Digital Journey Help Support CX
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Kimberly Woods, from Amtrak, to discuss the company’s latest CX enhancements, which include support across the physical and digital experience.
New Employee Experience Research from Qualtrics
Sherril Hanson

New Employee Experience Research from Qualtrics

The 2024 Employee Experience Trends Report Unveils Challenges for HR and Other Corporate Leaders
Sherril Hanson, Senior Analyst at The Futurum Group, digs into the data coming out of the new Qualtrics 2024 Employee Experience Trends Report that covers topics such as new employee engagement and attitudes toward AI and other technologies.
Sherril Hanson

Webex Introduces AI Capabilities for Contact Center Agent Support

AI Will Be Used to Reduce Contact Center Agent Burnout and Enhance Efficiency
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Cisco Webex contact center-related announcements at WebexOne. AI will be used to reduce contact center agent burnout and enhance efficiency.
Frontline Worker Experience Interview with Dr. Benjamin Granger
Sherril Hanson

Frontline Worker Experience: Interview with Dr. Benjamin Granger

Companies Such as Southwest Airlines Are Using Qualtrics CrossXM to Support Frontline Workers
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Dr. Ben Granger, chief workplace psychologist at Qualtrics, and shares insights into how Southwest Airlines is supporting frontline workers and the increased focus on this labor segment.
Netigate Launches EX Engage
Sherril Hanson

Netigate Launches EX Engage

Netigate EX Engage Provides a More Continuous and Robust View of Employee Sentiment
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights on Netigate’s launch of its Netigate EX Engage solution and speaks with Chief Growth Officer Henrik Ceder about giving employees a voice.
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