Author: Sherril Hanson

WalkMe's Q3 2023: Record Non-GAAP Operating Income Achieved
November 16, 2023

WalkMe’s Q3 2023: Record Non-GAAP Operating Income Achieved

Daniel Newman and Sherril Hanson of The Futurum Group cover WalkMe’s Q3 2023 earnings. The company continues to show strong progress against its objectives, accomplishing operational efficiencies and reaching financial...
Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets
November 13, 2023

Twilio Shows Strong Q3 2023 Results, Exceeding Revenue Targets

Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s strong Q3 2023 earnings. Twilio exceeded its revenue targets and delivered solid product innovation....
Content Guru Has Its Eye on Expansion
November 9, 2023

Content Guru Has Its Eye on Expansion

Sherril Hanson, Senior Analyst at The Futurum Group, interviews Content Guru’s CEO Sean Taylor who shares insights into the Content Guru journey and what is next for the company’s expansion...
Zendesk Helps Companies Give Employees a Smoother Workday Experience
November 9, 2023

Zendesk Helps Companies Give Employees a Smoother Workday Experience

Sherril Hanson, Senior Analyst at The Futurum Group, chats with Josh Bean, Zendesk’s employee experience business lead, about the company’s progress in expanding employee experience solutions, which will result in...
November 9, 2023

15Five Announces New Platform Enhancements

Sherril Hanson, Senior Analyst at The Futurum Group, shares insights into strategic performance management platform provider 15Five’s latest platform enhancements, designed to support strategic HR....
FOUNT Global’s SaaS Platform Fights Workplace Friction
November 8, 2023

FOUNT Global’s SaaS Platform Fights Workplace Friction

Sherril Hanson, Senior Analyst at The Futurum Group, chats with FOUNT Global cofounders to learn more about the company’s SaaS platform, which is designed to identify work friction points and...
Alchemer Digital Is Launched, Allowing for Omnichannel Engagement
November 7, 2023

Alchemer Digital Is Launched, Allowing for Omnichannel Engagement

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Alchemer’s product portfolio expansion with the introduction of Alchemer Digital, which can support both web and mobile engagement....
Amtrak Approaches CX with a Variety of Strategies and Technologies
November 6, 2023

Amtrak Approaches CX with a Variety of Strategies and Technologies

Sherril Hanson, Senior Analyst at The Futurum Group, interviews Kimberly Woods, from Amtrak, to discuss the company’s latest CX enhancements, which include support across the physical and digital experience....
New Employee Experience Research from Qualtrics
November 3, 2023

New Employee Experience Research from Qualtrics

Sherril Hanson, Senior Analyst at The Futurum Group, digs into the data coming out of the new Qualtrics 2024 Employee Experience Trends Report that covers topics such as new employee...
October 27, 2023

Webex Introduces AI Capabilities for Contact Center Agent Support

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Cisco Webex contact center-related announcements at WebexOne. AI will be used to reduce contact center agent burnout and...
Frontline Worker Experience Interview with Dr. Benjamin Granger
October 27, 2023

Frontline Worker Experience: Interview with Dr. Benjamin Granger

Sherril Hanson, Senior Analyst at The Futurum Group, interviews Dr. Ben Granger, chief workplace psychologist at Qualtrics, and shares insights into how Southwest Airlines is supporting frontline workers and the...
Netigate Launches EX Engage
October 26, 2023

Netigate Launches EX Engage

Sherril Hanson, Senior Analyst at The Futurum Group, shares insights on Netigate’s launch of its Netigate EX Engage solution and speaks with Chief Growth Officer Henrik Ceder about giving employees...

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Benjamin Brown

VP, Custom Research · The Futurum Group

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