Spark AI, HR Outcomes Flywheel, and HR Outcomes Dashboard Enhancements Will Deliver Much Needed Support to Managers and HR Leaders
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights into strategic performance management platform provider 15Five’s latest platform enhancements, designed to support strategic HR.
FOUNT’s Platform Focuses on Finding Those Work Moments That Result in Employee Dissatisfaction and Loss of Productivity
Sherril Hanson, Senior Analyst at The Futurum Group, chats with FOUNT Global cofounders to learn more about the company’s SaaS platform, which is designed to identify work friction points and prioritize areas of focus that will be most impactful.
Alchemer Web and Alchemer Mobile Give More Options to Customers and Provide Companies with Strategic Data
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Alchemer’s product portfolio expansion with the introduction of Alchemer Digital, which can support both web and mobile engagement.
Improvements and Enhancements to the Physical and Digital Journey Help Support CX
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Kimberly Woods, from Amtrak, to discuss the company’s latest CX enhancements, which include support across the physical and digital experience.
The 2024 Employee Experience Trends Report Unveils Challenges for HR and Other Corporate Leaders
Sherril Hanson, Senior Analyst at The Futurum Group, digs into the data coming out of the new Qualtrics 2024 Employee Experience Trends Report that covers topics such as new employee engagement and attitudes toward AI and other technologies.
AI Will Be Used to Reduce Contact Center Agent Burnout and Enhance Efficiency
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Cisco Webex contact center-related announcements at WebexOne. AI will be used to reduce contact center agent burnout and enhance efficiency.
Companies Such as Southwest Airlines Are Using Qualtrics CrossXM to Support Frontline Workers
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Dr. Ben Granger, chief workplace psychologist at Qualtrics, and shares insights into how Southwest Airlines is supporting frontline workers and the increased focus on this labor segment.
Netigate EX Engage Provides a More Continuous and Robust View of Employee Sentiment
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights on Netigate’s launch of its Netigate EX Engage solution and speaks with Chief Growth Officer Henrik Ceder about giving employees a voice.
The AI-Driven Solution Helps to Quantify Burnout and Predict Churn
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into Intradiem’s new agent attrition predictor that can help assess burnout and offer recommendations.
Native Video Functionality Helps Agents Troubleshoot Remotely
Sherril Hanson, Senior Analyst at The Futurum Group, dives into 8x8’s new video functionality in its contact center solution. Agents can now natively provide a video interaction directly from Agent Workspace, helping to save time and money.
Verint Introduces the Verint Personal Identifiable Information (PII) Redaction Bot
Sherril Hanson, senior analyst at The Futurum Group, shares insights on Verint’s new Personal Identifiable Information (PII) Redaction Bot, which joins a growing team of specialized AI-driven bots introduced by the company.
New Enhancements Touch on Key Parts of EX – Development and Communication
Sherril Hanson, senior analyst at The Futurum Group, shares her insights into Microsoft’s latest Viva enhancements, which are aimed at two crucial pieces of employee experience: communications and development.
