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Author: Shelly Kramer

Futurum’s Shelly Kramer explores the new AI-powered Cisco Webex Suite functionality announced at Enterprise Connect 2023. Designed to enhance the hybrid work experience by facilitating seamless collaboration experiences, these updates, which will roll out over the course of 2023, include features designed to increase accessibility, inclusivity, and productivity, and allow organizations to serve up better experiences both for employees and for customers. There’s much to be excited about here.
Futurum’s Shelly Kramer covers Italy’s recent ban of OpenAI’s ChatGPT, what’s driving that ban, and what that could potentially mean for other countries in the EU.
In this episode of the Futurum Tech Webcast, Futurum’s Shelly Kramer has a conversation with Thomas John, VP of Partner Sales International for Five9, exploring the role that partner ecosystems are playing in business success today and getting some insights on how John and the Five9 team are able to deliver CCaaS in various industries across the European region.
The Futurum Group’s Shelly Kramer covers news out of Enterprise Connect 2023 from EPOS on the release of a new addition to the EPOS IMPACT line, the EPOS IPMACT 1000. The company’s passion for technology solutions designed to reduce brain fatigue, minimize distraction and disruptive sounds, and provide safer, more productive hearing solutions for the hybrid workplace is well-timed. Now, they’ll need to make some noise in a crowded market and gain market share.
At Enterprise Connect 2023 held in Orlando this week, Futurum’s Shelly Kramer sat down with Salesforce’s Ryan Nichols, SVP & GM of Contact Center as part of our Futurum Live! From the Show Floor video interview series for a conversation about Salesforce and contact center, delivering on customer experience, and insights on what’s ahead for the industry.
Futurum’s Shelly Kramer sat down with Salesforce’s Sameer Abhinkar, Director Product Management, Service Cloud Einstein as part of our Futurum Live! From the Show Floor video interview series for a conversation dialing into his keynote session at EC, what’s new in Einstein GPT, some customer use cases, and what customers should be thinking about as they are exploring how to maximize benefits of AI throughout the organization.
Futurum’s Shelly Kramer sits down for a chat as part of our Futurum Live! From the Show Floor video series interviews with Zoom Global CIO Gary Sorrentino for a conversation about Zoom’s evolution from app to platform, all things AI, and where Zoom is focused moving forward.
In this episode of our Live! From the Show Floor video series at Enterprise Connect 2023 in Orlando, Futurum’s Shelly Kramer sits down with Geoff Huang, VP Solutions & Product Marketing for a quick catch-up on Cisco’s many announcements this week, thoughts on AI, as well as some key takeaways from the event.
Shelly Kramer and Ron Westfall discuss the 5G ecosystem and how Juniper's Cloud Metro represents substantial growth potential, especially when it comes to enterprise data.
Futurum principal analyst Shelly Kramer takes a look at the new AI-powered features in Zoom IQ announced at this week’s Enterprise Connect 2023, which automates many manual meeting tasks, increasing productivity and improving communication.
Futurum principal analyst Shelly Kramer takes a look at some of the new innovative tools for remote workers that Zoom announced at Enterprise Connect 2023 to enhance collaboration, foster teamwork, and improve communication.
In this episode of the Futurum Tech Webcast, Futurum’s Shelly Kramer talks with Carsten Storm, Head of Marketplace for the SAP Digital Experiences team, about the changing B2B digital buyers’ journey and the major forces shaping the future of enterprise procurement based on our recently released research.