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Author: Shelly Kramer

Shelly Kramer

The Role of Industrial IoT in Operational Resiliency – Futurum Tech Webcast Interview Series

In this episode of the Futurum Tech Webcast, Interview Series host Shelly Kramer is joined by Mike Denley, Senior Director, Portfolio Management at Siemens Digital Industries Software, to discuss the challenges facing organizations today, and what Siemens is doing, specifically as it relates to Siemens Industry Software, to help them achieve their goals.
Shelly Kramer

Why Empowering Sales Teams and Improving the Employee Experience is Critical Today

In our latest research brief, Why Empowering Sales Teams and Improving the Employee Experience is Critical Today, done in partnership with Microsoft, we dive into the current state of employee experience and how it can impact overall business success.
Shelly Kramer

Zendesk’s Intelligent Triage and Smart Assist Launches — Featuring Functionality Designed to Speed Customer Support Resolutions

Futurum’s Shelly Kramer covers Zendesk maximizing machine learning to improve the features of its platforms with customer sentiment and intent functionality with its newly launched Intelligent Triage and Smart Assist.
Shelly Kramer

Kyndryl Expands Offerings with Kyndryl Bridge, a Platform Designed to Help Customers Accelerate their Digital Transformation Journeys

Futurum analysts Shelly Kramer and Steven Dickens provide their take on Kyndryl Bridge, announced by IT services behemoth Kyndryl and designed to help customers accelerate digital transformation and digital modernization journeys. Kyndryl Bridge is the company’s innovative approach to simplifying IT service delivery and harnessing the power of automation. What’s ahead for Kyndryl and their customers will be exciting to watch play out.
Shelly Kramer

5G Factor Video Research Note: Lumen’s New CEO Brings Some Serious DX Chops — Much Needed as the Company Transitions from a Telco to a Tech Co

Futurum analysts Shelly Kramer and Ron Westfall cover Lumen’s announcement of the hiring of Kate Johnson as CEO and President, taking over for Jeff Storey upon his retirement later this year and exploring why Johnson is a good fit for a role that requires deep expertise in digital transformation journeys.
Shelly Kramer

Why Multi-Cloud Data Services are Critical to the Modern Digital Organization

In our latest white paper, Why Multi-Cloud Data Services are Critical to the Modern Digital Organization — created in collaboration with Dell Technologies — we offer insight into the current state of multi-cloud environments and the current challenges that many IT teams are facing as they struggle to get multi-cloud right. We also explore potential solutions that can help fulfill the needs of enterprises today.
Shelly Kramer

The Value of AI in the Contact Center – Futurum Tech Webcast Interview Series

In this Futurum Tech Webcast conversation Futurum’s principal analyst Shelly Kramer talks with Angela Lepelley, Five9’s Sales Director, AI and Automation, about the value of improving customer experience in the contact center and the role AI will play in making this a reality.
Shelly Kramer

Think You’re Safe Because of MFA? Think Again — Hackers Are Now Raiding the Cookie Jar

Futurum principal analyst Shelly Kramer talks about the new cybersecurity threats stolen session cookies introduce to the malware-as-product marketplace and why relying on MFA is not the panacea some might think.
Shelly Kramer

North Korea’s State-Run “Lazarus” Cybercrime Org Victimizes Coinbase Job-Hunters with Advanced Phishing Attack

Futurum principal analyst Shelly Kramer looks at the terrifyingly innovative ways North Korea’s Lazarus gains access and information through phishing attacks aimed at tech job seekers.
Shelly Kramer

The Importance of Continuous Learning in Today’s Workplace – a Futurum Webcast Deep Dive with SAP’s Amanda Mountain

In this Futurum Tech Webcast conversation Futurum principal analyst Shelly Kramer takes a deep dive with Amanda Mountain, SAP’s Global VP of eCommerce, exploring a shift in the workplace landscape, the role continuous learning plays in talent acquisition and talent retention, and why reskilling, upskilling, and creating a culture of continuous learning in your organization will likely pay big dividends moving forward.
Shelly Kramer

Creating a Cohesive Customer Data Strategy – The Six Five Summit Sessions

Creating a Cohesive Customer Data Strategy - The Six Five Summit Sessions
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