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Author: Keith Kirkpatrick

Keith Kirkpatrick

Clarifying the CX Alphabet Soup: CRM and CDP

Keith Kirkpatrick

Driving Better Customer Experiences in the Telecommunications CX Market

Keith Kirkpatrick

Improving Agent Experiences to Drive CX Improvement

Keith Kirkpatrick

Managing Rapid Change in the Retail CX Market

Keith Kirkpatrick

Manufacturing & Industrial: Using MaaS Platforms to Improve CX

Keith Kirkpatrick

CX for Streaming Services

Keith Kirkpatrick

Keeping Citizens Informed and Engaged via Technology

Keith Kirkpatrick

Omnichannel Approach to Delivering Personalized CX is a Key Factor in CX Market Growth, According to Dash Research Forecast

Keith Kirkpatrick

Balancing Privacy with Patient Convenience in Healthcare

Keith Kirkpatrick

Financial Services CX: Leveraging Digital Assistants to Provide Automation

Keith Kirkpatrick

The Impact of BOPIS, BOSFS, and BORIS on Retail CX, and the Tech Needed to Effectively Deploy These Services

Keith Kirkpatrick

Using Sentiment Analysis to Improve Telecommunications CX and Identify Cross-Sell and Upsell Opportunities

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