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Author:
Keith Kirkpatrick
January 23, 2023
Keith Kirkpatrick
Industry News
Improving CX in Food Manufacturing
CX Starts with Quality, But Can Be Extended Through Enhanced Responsiveness
January 10, 2023
Keith Kirkpatrick
Industry News
Providing Flexible Product Returns While Limiting Fraud Opportunities
Clear Policies and Controls Can Elevate CX While Protecting Against Returns Abuse
January 3, 2023
Keith Kirkpatrick
Industry News
The State of CX in 2022
Customer Service Shifting Away from Live Interaction Was Not the Only Major Movement in the Last Year
Data Management & Analytics
,
Enterprise Applications
January 2, 2023
Keith Kirkpatrick
Industry News
CX in Logistics
Providing Visibility, Transparency, Honesty, Responsiveness, Convenience, and Empathy Go a Long Way
January 2, 2023
Keith Kirkpatrick
Industry News
Elevating CX Amid Industry Challenges
The Southwest Airlines Debacle Offers Competitors Opportunity to Show They Care
December 30, 2022
Keith Kirkpatrick
Industry News
Phygital Experiences to Drive CX in 2023 and Beyond
Melding the Best of Physical and Digital Customer Experience Is on the Agenda for Many Companies
December 28, 2022
Keith Kirkpatrick
Industry News
Managing CX via Automation and AI
Volaris Airlines Emphasizes Messaging Services in Move to Omnichannel Customer Service
Artificial Intelligence Software and Tools
December 2, 2022
Keith Kirkpatrick
Industry News
Aligning CX with Product-Led Growth Strategies
Drawing Customers in with Free Access Drives Acceptance and Lets Them Contribute to Product Value
Channels & Go-to-Market
,
Enterprise Applications
December 1, 2022
Keith Kirkpatrick
Industry News
Steps for Saying ‘No’ to Customers While Maintaining a Good CX
Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
Enterprise Applications
November 29, 2022
Keith Kirkpatrick
Industry News
Frontier Airlines Eliminates Live Agent Customer Support
The Decision Is On-Brand for the Discount Carrier, But Could Prove Risky and Alienating
Enterprise Applications
November 15, 2022
Keith Kirkpatrick
Industry News
SugarCRM: Provide a Great CX to Drive Sales and Retention
Firm’s Analyst Day Provides Customers Opportunity to Discuss What Matters to Them
Enterprise Applications
November 2, 2022
Keith Kirkpatrick
Industry News
Applying Survival Lessons Learned from the Movie Theater Industry
Theater Operators Have Invested in Premium Experiences and Other Efforts to Get Through Tough Times
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