Login

Author: Keith Kirkpatrick

Keith Kirkpatrick

Improving CX in Food Manufacturing

CX Starts with Quality, But Can Be Extended Through Enhanced Responsiveness
Flexible product returns
Keith Kirkpatrick

Providing Flexible Product Returns While Limiting Fraud Opportunities

Clear Policies and Controls Can Elevate CX While Protecting Against Returns Abuse
State of the CX Market
Keith Kirkpatrick

The State of CX in 2022

Customer Service Shifting Away from Live Interaction Was Not the Only Major Movement in the Last Year
CX in Logistics
Keith Kirkpatrick

CX in Logistics

Providing Visibility, Transparency, Honesty, Responsiveness, Convenience, and Empathy Go a Long Way
Airline customer experience
Keith Kirkpatrick

Elevating CX Amid Industry Challenges

The Southwest Airlines Debacle Offers Competitors Opportunity to Show They Care
Physical digital customer experience
Keith Kirkpatrick

Phygital Experiences to Drive CX in 2023 and Beyond

Melding the Best of Physical and Digital Customer Experience Is on the Agenda for Many Companies
Airline automation and artificial intelligence
Keith Kirkpatrick

Managing CX via Automation and AI

Volaris Airlines Emphasizes Messaging Services in Move to Omnichannel Customer Service
Aligning CX with product-led growth strategies
Keith Kirkpatrick

Aligning CX with Product-Led Growth Strategies

Drawing Customers in with Free Access Drives Acceptance and Lets Them Contribute to Product Value
Saying no to customers
Keith Kirkpatrick

Steps for Saying ‘No’ to Customers While Maintaining a Good CX

Offering Alternative Options and Explaining Reasoning and Rationale Go a Long Way
Airline automated customer support
Keith Kirkpatrick

Frontier Airlines Eliminates Live Agent Customer Support

The Decision Is On-Brand for the Discount Carrier, But Could Prove Risky and Alienating
Keith Kirkpatrick

SugarCRM: Provide a Great CX to Drive Sales and Retention

Firm’s Analyst Day Provides Customers Opportunity to Discuss What Matters to Them
Movie theater CX survival lessons
Keith Kirkpatrick

Applying Survival Lessons Learned from the Movie Theater Industry

Theater Operators Have Invested in Premium Experiences and Other Efforts to Get Through Tough Times
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.