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Author: Keith Kirkpatrick

OpenText and Google Cloud to Deliver AI, Modernization Solutions
September 8, 2023

OpenText and Google Cloud to Deliver AI, Modernization Solutions

Keith Kirkpatrick, Research Director at The Futurum Group, covers the expansion of the partnership between OpenText and Google, and how the introduction of new AI-driven use cases will benefit enterprises....
IBM, Salesforce Collaborate to Accelerate Generative AI Adoption
September 6, 2023

IBM, Salesforce Collaborate to Accelerate Generative AI Adoption

Keith Kirkpatrick, Research Director at The Futurum Group covers the partnership announcement between IBM Consulting and Salesforce, and discusses how it should help customers deploy AI efficiently and responsibly....
Salesforce Q2 FY 2024 Reaches $8.6 Billion, Driven by Data Cloud
September 5, 2023

Salesforce Q2 FY 2024 Reaches $8.6 Billion, Driven by Data Cloud

Daniel Newman, CEO and Chief Analyst at The Futurum Group, and Keith Kirkpatrick, Research Director at The Futurum Group, cover Salesforce’s Q2 2024 earnings, and discuss why the company is...
TTEC Launches Two AI Solutions
September 1, 2023

Artificial Intelligence (AI) & Data Analytics IQ Dashboards

Our Artificial Intelligence (AI) dashboard has been built from data, insight, and analysis of the major vendors representing the largest market segments. Our lead analyst for AI has over 10...
Duet AI for Google Workspace Enables Productivity and Efficiency
September 1, 2023

Duet AI for Google Workspace Enables Productivity and Efficiency

Keith Kirkpatrick, Research Director at The Futurum Group covers the GA launch of Duet AI for Workspace and the preview version Duet AI in Google Cloud, discussing the benefits of...
Google Strengthens Workspace With Zero-Trust and Digital Sovereignty
August 30, 2023

Google Strengthens Workspace With Zero-Trust and Digital Sovereignty

Keith Kirkpatrick, Research Director at The Futurum Group covers AI-backed security enhancements to Google Workspace, and discusses the importance of multiple security layers in hybrid and remote work environments and...
Salesforce Announces New Innovations for Field Service Workers
August 28, 2023

Salesforce Announces New Innovations for Field Service Workers

Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of Salesforce’s Field Service features, and discusses how these AI-enhanced tools address unmet needs of service workers....
Twilio Debuts CustomerAI Privacy Ladder and AI Nutrition Facts Labels
August 25, 2023

Twilio Debuts CustomerAI Privacy Ladder and AI Nutrition Facts Labels

Keith Kirkpatrick, Research Director at The Futurum Group covers the announcement of Twilio’s CustomerAI Privacy Ladder and AI Nutrition Facts Labels, and discusses how these are good tools for ensuring...
Adobe Express With Firefly Beta Is Now Generally Available
August 25, 2023

Adobe Express With Firefly Beta Is Now Generally Available

Keith Kirkpatrick, Research Director at The Futurum Group covers the general availability of Adobe Express, and discusses how Adobe’s suite of creative apps provides enterprises with improved workflows and flexibility....
Salesforce Announces Field Service GPT for Field Service Workers
August 22, 2023

Salesforce Announces Field Service GPT for Field Service Workers

Keith Kirkpatrick, Research Director at The Futurum Group covers Salesforce’s forthcoming Field Service GPT offering, and discusses how generative AI is a natural fit for workers who may only have...
OpenText Aviator Delivers Generative AI Use Cases Beyond CX
August 18, 2023

OpenText Aviator Delivers Generative AI Use Cases Beyond CX

Keith Kirkpatrick, Research Director at The Futurum Group covers the release of OpenText Aviator, the company’s generative AI product suite, and discusses how the focus on back-office use cases will...

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