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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
AI Platforms
Cybersecurity & Resilience
Data Intelligence, Analytics, & Infrastructure
Digital Leadership & CIO
Ecosystems, Channels, & Marketplaces
Enterprise Software & Digital Workflows
Intelligent Devices
Semiconductors, Supply Chain, & Emerging Tech
Software Lifecycle Engineering
News and Insights
The Futurum Network
Insights
Research Reports
Futurum Intelligence
Futurum Labs Research Library
Industry News
Vertical Insights
Technology Insights
Portfolio Companies
Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
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Marketing: Art & Science
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Author:
Keith Kirkpatrick
April 20, 2023
Keith Kirkpatrick
Industry News
Driving Customer Utilization and Engagement with Communities
Consistency, Cultivation, and Curation Are Key to CX Success
Enterprise Software, & Digital Workflows
April 19, 2023
Keith Kirkpatrick
Industry News
Improving Personalization and Convenience Via Next-Best Action Support
Requirements and Tips for Deploying Effective Recommendations
AI Platforms
,
Ecosystems, Channels, & Marketplaces
April 15, 2023
Keith Kirkpatrick
Industry News
Navigating to a Better CX Via Inclusive Wayfinding Technology
WayMap Mobile App Provides an Indoor and Outdoor Navigation Solution Without Beacons or Wi-Fi
Ecosystems, Channels, & Marketplaces
April 12, 2023
Keith Kirkpatrick
Industry News
Leveraging Support Ticket Data to Improve CX
Tools and Techniques to Extract Hidden CX Insights
AI Platforms
,
Enterprise Software, & Digital Workflows
April 6, 2023
Keith Kirkpatrick
Industry News
Applying Technology to Support Better B2B Interactions
Good B2B CX Involves Managing Interactions with Multiple Stakeholders, Influencers, and Approvers
Enterprise Software, & Digital Workflows
April 3, 2023
Keith Kirkpatrick
Industry News
Serving Financial Services Customers More Efficiently and Effectively
Tools and Techniques to Improve Customer Convenience and CX
March 20, 2023
Keith Kirkpatrick
Industry News
Despite Customer Anger, HP Stands by Its Cartridge Authentication System
Companies Need to Fully Explain the Value to the Customer of Restrictive Policies
Digital Leadership & CIO
March 8, 2023
Keith Kirkpatrick
Industry News
Salesforce Announces Einstein GPT
Integration of OpenAI’s Generative AI Technology into Salesforce’s Private AI Models to Deliver AI-Generated Content
AI Platforms
,
Enterprise Software, & Digital Workflows
March 6, 2023
Keith Kirkpatrick
Industry News
Delivering Empathy to Improve CX
While Most Humans Understand Empathy, Training and Tools Can Help Agents Deliver Empathy More Consistently
Digital Leadership & CIO
,
Enterprise Software, & Digital Workflows
March 6, 2023
Keith Kirkpatrick
Industry News
Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers
New Solutions Designed to Meet Customer Needs While Helping CSPs Reduce Costs
Digital Leadership & CIO
February 28, 2023
Keith Kirkpatrick
Industry News
Amdocs, Microsoft Announce a New Customer Engagement Platform
New Platform Brings Together Amdocs’ Commerce and Care Suite and Microsoft’s Cloud Solutions
Digital Leadership & CIO
February 28, 2023
Keith Kirkpatrick
Industry News
Managing Remote Contact Center Workers to Ensure Success
A Combination of Tools, Training, and Engagement Can Improve the Remote Worker/Management Dynamic
Enterprise Software, & Digital Workflows
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