Author: Keith Kirkpatrick

Keith Kirkpatrick, Research Director at The Futurum Group, covers the results of Pegasystems’ decision maker survey on their desire to become autonomous enterprises, while digging into the challenges that all organizations will face with using AI to help support or enable autonomous systems and applications.
Low-Latency Summarization Capabilities to Improve Efficiency and Collaboration
Keith Kirkpatrick, Research Director at The Futurum Group, covers IBM Quantum’s research announcement around the use of novel error-correction techniques that may allow the use of today’s non fault-tolerant quantum computing technology to address real-world problems.
Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of Pegasystems’ Infinity ’23 software suite, focusing on its various features sets, capabilities, and value proposition to enterprise organizations.
TrakSYS’ MES Platform Provides Enhanced Visibility and Usability to Improve CX for Operators and Analysts
Technology Pairs LLM and Customer Data to Provide Granular and Complete Customer Profiles
Generative AI Tools Improve Productivity and Ability to Create Customized Journeys
UK Financial Services Regulation Set to Go into Effect on July 31
Generative AI Tech Deployed Across a Full CX Suite Supports Faster Content Creation, Insights, and Next-Action-Generation
New Capabilities Permit More Natural Interactions with Applications and Automations Across the Enterprise
Khoros Survey Finds Most Users Are Fine with a Three-Hour Window for Complaint Response, but Faster Response Could be a Competitive Differentiator
Outside Actors Criticize the Program, Accusing the Airline of “Violation of Our Privacy”

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