Author: Keith Kirkpatrick

Agentic AI
June 25, 2026

Salesforce’s Agentforce Help Agent Bets on Pay-Per-Resolution, Will Enterprises Trust the Model?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Salesforce's Agentforce Help Agent is reshaping enterprise customer service through autonomous agentic AI and outcome-based...
Adobe's Topaz Labs
June 25, 2026

Will Adobe’s Topaz Labs Deal Redefine Creative AI and On-Device Content Workflows?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Adobe's Topaz Labs acquisition escalates the creative AI arms race, embedding advanced image and video...
Epicor Prism's Cognitive ERP Push: Can Embedded AI Agents Redefine Manufacturing Outcomes?
June 25, 2026

Epicor Prism’s Cognitive ERP Push: Can Embedded AI Agents Redefine Manufacturing Outcomes?

Epicor Prism launches across European markets, embedding vertical AI agents directly into Kinetic ERP to help manufacturers turn operational data into actionable insights and automate complex workflows in real-time....
RingCentral's AIR Pro Bet: Can Agentic AI Redefine the Contact Center Stack?
June 25, 2026

RingCentral’s AIR Pro Bet: Can Agentic AI Redefine the Contact Center Stack?

RingCentral's AIR Pro expansion shows enterprise demand for agentic AI in customer engagement, as 56% of decision makers prioritize AI-driven CX and autonomous agents reshape contact centers....
AI Platform
June 24, 2026

Will Samsara’s AI-Driven Safety Stack Redefine Fleet Risk Management?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Samsara's AI Platform innovations in safety, automation, and supply chain visibility position it as a fleet risk...
Salesforce's Agentforce Commerce Pushes Agentic AI From Hype to Retail Revenue Reality
June 24, 2026

Salesforce’s Agentforce Commerce Pushes Agentic AI From Hype to Retail Revenue Reality

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's Agentforce Commerce shifts agentic AI from hype to results, with retailers deploying shopper agents achieving 59%...
Agentic AI
June 24, 2026

Is Adobe’s Agentic AI Push the New Standard for Enterprise Customer Experience?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Adobe's deep partnerships with leading agencies and integration into Microsoft 365 Copilot and Claude Enterprise...
Epicor Indago Warehouse Management
June 23, 2026

Can Epicor’s Indago-Karmak Integration Redefine Heavy-Duty Dealership Efficiency?

Epicor's Indago Warehouse Management System earns certified integration with Karmak Fusion, delivering real-time inventory visibility and operational accuracy improvements for heavy-duty truck dealerships....
Can Zoom's Agent Architect Redefine the AI Agent Lifecycle for Enterprise CX
June 22, 2026

Can Zoom’s Agent Architect Redefine the AI Agent Lifecycle for Enterprise CX?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoom's Agent Architect and Performance Suite transform enterprise AI creation, deployment, and optimization with outcome-based pricing and...
Can IBM and ServiceNow Finally Make Legacy Systems AI-Ready?
June 22, 2026

Can IBM and ServiceNow Finally Make Legacy Systems AI-Ready?

Keith Kirkpatrick, Research Director at The Futurum Group, examines how IBM and ServiceNow are combining modernization, data governance, and autonomous operations capabilities to help enterprises unlock legacy systems for AI...
Slackbot's MCP Client Aims to End App Fragmentation, But Can Slack Outmaneuver Microsoft Teams?
June 18, 2026

Slackbot’s MCP Client Aims to End App Fragmentation, But Can Slack Outmaneuver Microsoft Teams?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Slackbot's MCP Client aims to consolidate fragmented software stacks by integrating 20+ partner applications into...
Adobe's Creative Agent Expansion Raises the Bar for AI-Powered Creative Work
June 18, 2026

Adobe’s Creative Agent Expansion Raises the Bar for AI-Powered Creative Work

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Adobe's Creative Agent expansion shows enterprise shift toward agentic AI, with 51% of organizations using AI for...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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