Author: Keith Kirkpatrick

IFS Bets on Saudi Arabia's Industrial AI Opportunity
October 2, 2026

IFS Bets on Saudi Arabia's Industrial AI Opportunity

Keith Kirkpatrick, Vice President, Research, at Futurum, IFS's partnership with Riyadh-based Echelon positions industrial AI to capture surging enterprise demand in Saudi Arabia's $1.1 trillion economy....
ServiceNow Flow: Can a One-Day Deploy Reshape Enterprise ITSM?
October 2, 2026

ServiceNow Flow: Can a One-Day Deploy Reshape Enterprise ITSM?

ServiceNow launched Flow on October 1, 2026, an AI-native conversational service desk requiring zero infrastructure and instant deployment, targeting AI-native teams and signaling a strategic defense against emerging challengers....
Miro MCP Hits 16M Calls: AI Collaboration Goes Cross-Functional
October 1, 2026

Miro MCP Hits 16M Calls: AI Collaboration Goes Cross-Functional

Keith Kirkpatrick, Vice President, Research, at Futurum, Miro's MCP server exceeded 16 million calls since February 2026, with usage doubling since May and cross-functional adoption now outpacing engineering roles....
Salesforce Bets on AI Simulation to Defend CRM Dominance
October 1, 2026

Salesforce Bets on AI Simulation to Defend CRM Dominance

Salesforce's acquisition of Listen Labs embeds Agentic AI directly into its cloud platforms, enabling autonomous research agents and digital twins to compress customer research cycles from months to days across...
Oracle Nexus Adds Agents to Financial Crime Investigations
October 1, 2026

Oracle Nexus Adds Agents to Financial Crime Investigations

Keith Kirkpatrick, Research Director at The Futurum Group shares insights on Oracle Nexus, human oversight in financial crime investigations, and the need to demonstrate operational results....
Can Platform Copilot Close the ServiceNow Implementation Gap?
September 30, 2026

Can Platform Copilot Close the ServiceNow Implementation Gap?

Dyna Software launches Platform Copilot, the first AI-engineered outcome generation platform for ServiceNow, directly addressing enterprise buyers' top budget blockers: faster time-to-value and improved integration capabilities....
Microsoft Splits the Copilot Pricing Model Into Everyday and Advanced AI
September 30, 2026

Microsoft Splits the Copilot Pricing Model Into Everyday and Advanced AI

Keith Kirkpatrick, VP Research at Futurum, shares his insights on Microsoft's new Copilot pricing model, which keeps everyday AI on a per-user license and moves agents and frontier models to...
Oracle Fusion Claw: From AI Assistance to Governed Autonomous Execution
September 30, 2026

Oracle Fusion Claw: From AI Assistance to Governed Autonomous Execution

Oracle's Fusion Claw runtime merges advanced AI reasoning with deterministic computation, powering 25 new applications across finance, HR, supply chain, and sales to meet enterprise demand for autonomous agents....
Meta Makes Pitch to Enterprises With Consumer-Grade Trust
September 29, 2026

Meta Makes Pitch to Enterprises With Consumer-Grade Trust

Keith Kirkpatrick, Vice President, Research, at Futurum, Meta's enterprise AI platform launch faces adoption hurdles as consumer trust challenges threaten to undermine procurement team confidence....
AI-Powered Customer Influence
September 28, 2026

SAP Closes the Feedback Loop With AI-Powered Customer Influence Relaunch

Keith Kirkpatrick, Vice President, Research, at Futurum, examines how SAP's enhanced Customer Influence platform leverages AI routing and agentic assistance to close the feedback loop at enterprise scale, directly....
Agentic Work Platform
September 25, 2026

Microsoft Copilot Becomes an Agentic Work Platform

Microsoft's redesigned Copilot launches as an agentic work platform with Home, Code, and Autopilot layers, targeting enterprise productivity and knowledge management priorities with dual pricing and AI spend controls....
SAP Links AI Agents to Business Processes and Oversight
September 24, 2026

SAP Links AI Agents to Business Processes and Oversight

Keith Kirkpatrick, Research Director at Futurum, shares insights on SAP’s tools for governing AI agents, supporting employee adoption, and measuring business outcomes....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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