Author: Keith Kirkpatrick

FormAssembly Salesforce workflows
November 3, 2026

FormAssembly Salesforce Workflows Win on Fixes, Not Features

Keith Kirkpatrick, Vice President, Research at Futurum, shares his insights on FormAssembly's October update and why reliability fixes and Salesforce connection hygiene matter more than new features....
Salesforce Acquires Rune; Can it Win at the Tactical Edge?
November 3, 2026

Salesforce Acquires Rune; Can it Win at the Tactical Edge?

Keith Kirkpatrick, VP, Research, at Futurum, examines why Salesforce acquires Rune Technologies and whether Missionforce can compete at the tactical edge against Palantir, Anduril, Microsoft, and SAP....
RingCX AI agents
November 3, 2026

RingCX AI Agents Join the Workforce

Keith Kirkpatrick, VP, Research, at Futurum, examines whether RingCX AI agents and human agents can be run as one workforce, and how RingCentral compares with NiCE, Genesys, and Talkdesk....
Salesforce Moves to Acquire Cresta
November 3, 2026

Salesforce Moves to Acquire Cresta

Keith Kirkpatrick, Vice President, Research, Enterprise Software & Di at Futurum, Salesforce acquired Cresta, a voice-first AI platform that uses intelligent voice agents and real-time guidance to enhance customer service...
Dayforce Build Lets Customers Extend Its HCM Platform
October 29, 2026

Dayforce Build Lets Customers Extend Its HCM Platform

Keith Kirkpatrick, VP, Research at Futurum, shares his insights on Dayforce Build, the company's bet that letting customers build AI apps and bots inside its HCM platform will beat do-it-yourself...
Intuit Intelligence Positions Accountants as Intuit's ERP Channel
October 28, 2026

Intuit Intelligence Positions Accountants as Intuit's ERP Channel

Keith Kirkpatrick, VP, Research at Futurum, shares his insights on how Intuit Intelligence, Agentic Books Close, and the new ProPartner program could turn 250,000 accounting firms into Intuit's mid-market ERP...
Documents Are the Overlooked Layer of Enterprise AI Strategy
October 28, 2026

Documents Are the Overlooked Layer of Enterprise AI Strategy

In our latest thought leadership brief, Documents Are the Overlooked Layer of Enterprise AI Strategy, completed in partnership with Adobe, Futurum Research examines why the documents that hold a company's...
Oracle Fusion Agentic Applications: Is ChatGPT the New Front Door?
October 27, 2026

Oracle Fusion Agentic Applications: Is ChatGPT the New Front Door?

Keith Kirkpatrick, VP, Research at Futurum, shares his insights on Oracle Fusion agentic applications, Fusion Companion's ChatGPT access, and why pricing will decide adoption....
NetSuite Autonomous Suite: Is Zero-Day Close Real or Roadmap?
October 27, 2026

NetSuite Autonomous Suite: Is Zero-Day Close Real or Roadmap?

Keith Kirkpatrick, VP, Research at Futurum, shares his insights on the NetSuite Autonomous Suite unveiled at SuiteWorld 2026, and whether its promise of a zero-day close is ready for finance...
Microsoft Contact Center Intelligence Takes Aim at CCaaS AI
October 22, 2026

Microsoft Contact Center Intelligence Takes Aim at CCaaS AI

Keith Kirkpatrick, VP, Research at Futurum, shares his insights on Microsoft Contact Center Intelligence, which layers Microsoft AI agents onto Five9, Cisco, and Avaya contact centers, and what it means...
Slack Targets Deskless Staff with Frontline Workspace
October 22, 2026

Slack Targets Deskless Staff with Frontline Workspace

Keith Kirkpatrick, VP, Research with The Futurum Group, shares his insights on Slack Frontline, why its Enterprise+ packaging limits its reach, and why frontline data for Agentforce is the real...
Salesforce Buys Braze to Give Marketing Cloud a Real-Time B2C Engagement Engine
October 21, 2026

Salesforce Buys Braze to Give Marketing Cloud a Real-Time B2C Engagement Engine

Keith Kirkpatrick, VP, Research] at The Futurum Group, shares his insights on Salesforce's $5.66 billion Braze deal, how it fills Marketing Cloud's real-time engagement gap, and what ETR data reveals...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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