Epicor Prism’s Cognitive ERP Push: Can Embedded AI Agents Redefine Manufacturing Outcomes?

Epicor Prism launches across European markets, embedding vertical AI agents directly into Kinetic ERP to help manufacturers turn operational data into actionable insights and automate complex workflows in real-time.

RingCentral’s AIR Pro Bet: Can Agentic AI Redefine the Contact Center Stack?

RingCentral’s AIR Pro expansion shows enterprise demand for agentic AI in customer engagement, as 56% of decision makers prioritize AI-driven CX and autonomous agents reshape contact centers.

Will Samsara’s AI-Driven Safety Stack Redefine Fleet Risk Management?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Samsara’s AI Platform innovations in safety, automation, and supply chain visibility position it as a fleet risk management leader.

Salesforce’s Agentforce Commerce Pushes Agentic AI From Hype to Retail Revenue Reality

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce’s Agentforce Commerce shifts agentic AI from hype to results, with retailers deploying shopper agents achieving 59% faster sales growth.

Is Adobe’s Agentic AI Push the New Standard for Enterprise Customer Experience?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Adobe’s deep partnerships with leading agencies and integration into Microsoft 365 Copilot and Claude Enterprise signal a fundamental shift in a.

Can Epicor’s Indago-Karmak Integration Redefine Heavy-Duty Dealership Efficiency?

Epicor’s Indago Warehouse Management System earns certified integration with Karmak Fusion, delivering real-time inventory visibility and operational accuracy improvements for heavy-duty truck dealerships.

Can Zoom’s Agent Architect Redefine the AI Agent Lifecycle for Enterprise CX?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoom’s Agent Architect and Performance Suite transform enterprise AI creation, deployment, and optimization with outcome-based pricing and measurable impact.

Can IBM and ServiceNow Finally Make Legacy Systems AI-Ready?

Keith Kirkpatrick, Research Director at The Futurum Group, examines how IBM and ServiceNow are combining modernization, data governance, and autonomous operations capabilities to help enterprises unlock legacy systems for AI adoption.

Slackbot’s MCP Client Aims to End App Fragmentation, But Can Slack Outmaneuver Microsoft Teams?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Slackbot’s MCP Client aims to consolidate fragmented software stacks by integrating 20+ partner applications into a single conversational interf.

Adobe’s Creative Agent Expansion Raises the Bar for AI-Powered Creative Work

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Adobe’s Creative Agent expansion shows enterprise shift toward agentic AI, with 51% of organizations using AI for workflow orchestration.

Adobe Brand Visibility Redefines the AI Search Battleground, Who Will Control Brand Presence in the Agentic Era?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Adobe Brand Visibility integrates Semrush AI search intelligence with agentic content optimization tools, positioning Adobe as a critical partne.

Is Databricks CustomerLake the Agentic CDP That Breaks Martech’s Silos for Good?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Databricks CustomerLake’s agentic AI consolidates marketing stacks, automates campaigns, and solves fragmentation in traditional customer data platforms.