Two New Features – Automatic CSAT Generation and Agent Burnout Detection – Help the Solution Stand Apart from the Crowd
Keith Kirkpatrick, Research Director with The Futurum Group, covers Cisco’s new CCaaS enhancements that are powered by AI, and are designed to improve both agent and customer experiences.
In this engaging episode of the Six Five On the Road, our hosts dive into how Zoho's comprehensive suite of applications is revolutionizing businesses from SMBs to large enterprises, detailing the transformational impact of Zoho's products across various sectors.
ERP Vendor Leans Into Industry Expertise, AI, and Automation Within Workflows
Keith Kirkpatrick, Research Director with The Futurum Group, covers Epicor Insights 2024, and discusses the new Epicor Grow portfolio, Epicor Prism, and industry-specific AI-powered products announced at the conference.
WalkMe Strengthens SAP’s Portfolio for AI-Based Business Automation and Transformation
The Furturum Group’s Dr. Bob Sutor and Keith Kirkpatrick examine SAP’s planned acquisition of Digital Adoption Platform provider WalkMe. The acquisition enhances SAP’s business automation and transformation portfolio with additional AI capabilities.
CCaaS Solution Leverages Generative AI Experience and an Open Approach to Integrating CRMs
Keith Kirkpatrick, Research Director with The Futurum Group, covers Microsoft’s new CCaaS offering that is heavily leveraging the company’s expertise and experience with genAI, and an open approach to integrating with third-party applications.
Company’s Strong AI Strategy May Offset Economic and Industry Headwinds
Daniel Newman, CEO and Principal Analyst and Keith Kirkpatrick, Research Director at The Futurum Group, cover Salesforce’s Q1 2025 earnings and discuss the factors contributing to the company’s quarterly performance.
Scandit Has Launched ID Bolt, a New Offering for Fast, Accurate, and Secure ID Scanning Workflows
The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover the announcement of Scandit’s ID Bolt, a consumer-focused ID scanning solution that streamlines identity verification processes, making them more accessible and user-friendly.
While AI Copilots Were the Shiny Objects in the Room, More Data Integration Is the Real Star
Keith Kirkpatrick, Research Director with The Futurum Group, covers the news coming out of Salesforce Connections, and discusses why data and an open ecosystem is good news for customers.
Keith Kirkpatrick discusses two conferences he attended during the week, Epicor Insights and Salesforce Connections. Kirkpatrick talks about the key news from each event, new product announcements, and provides his take on each event.
Integration of Powerful Tools, Including Generative AI Solutions, Help Deliver Future Growth
The Futurum Group’s Keith Kirkpatrick and Daniel Newman cover WalkMe’s Q1 2024 earnings, which were marked by strong overall revenue and subscription growth and discusses the steps the company needs to continue its momentum.
Zoom Posts Revenue of $1.14 Billion and Non-GAAP EPS of $1.35
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Zoom Video Communications’ Q1 FY 2025 earnings and discuss how the company’s focus on enterprise customers and AI is paying off.
