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Author: Keith Kirkpatrick

Salesforce Debuts Einstein Service Agent
Keith Kirkpatrick

Salesforce Debuts Einstein Service Agent

Dynamic Chatbot Is Designed to Support Seamless Collaboration Between Digital and Human Workforces
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s Einstein Service Agent, which is designed to help improve self-service and agent-driven support experiences by leveraging AI and automation.
OpenText Announces New Enhancements in Its Cloud Edition 24.3 Release
Keith Kirkpatrick

OpenText Announces New Enhancements in Its Cloud Edition 24.3 Release

New Release Brings AI and Automation Across Business Cloud, Business AI, and Business Technology Offerings
Keith Kirkpatrick, Research Director with The Futurum Group, covers the release of OpenText Cloud Edition 24.3, which incorporates AI to drive enhancements across its Business Clouds, Business AI, and Business Technology offerings.
Review: Poly Voyager Free 20 Wireless Earbuds
Keith Kirkpatrick

Review: Poly Voyager Free 20 Wireless Earbuds

All-Day Comfort and Battery Life Help Workers Stay Productive on Meetings and Calls
Keith Kirkpatrick, Research Director with The Futurum Group, reviews HP Poly’s Voyager Free 20 earbuds, covering its features and functionality and assessing the product’s ability to meet the needs of today’s collaboration-focused workers.
Smartsheet Implements Gen AI-Powered Assistant for Its Employees
Daniel Newman & Keith Kirkpatrick

Smartsheet Implements Gen AI-Powered Assistant for Its Employees

Vendor Leverages Amazon Q on AWS to Drive Productivity and Access to Organizational Knowledge
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SmartSheet’s use of Amazon Q to power its @AskMe chatbot, and discuss how the implementation should serve as a model for other companies seeking to deploy a gen AI chatbot.
Case Study: Arapahoe Libraries Leveraging Copilot for Microsoft 365
Keith Kirkpatrick

Case Study: Arapahoe Libraries Leveraging Copilot for Microsoft 365

Multiple Use Cases and Benefits Delivered via Generative AI
Keith Kirkpatrick, Research Director with The Futurum Group, discusses a case study example of efficiency, workflow enhancement, and overall service improvements delivered through Microsoft Copilot AI technology.
Market Insight Report Image Generation Technology for Enterprise Use
Keith Kirkpatrick

Image Generation Technology for Enterprise Use

In our latest Market Insight Report, Image Generation Technology for Enterprise Use, we define the technology that enables text-to-image generation, cover the potential use cases and benefits of the technology, discuss the technical models and processes behind the technology, explore the risks involved with using the technology, and focus on the current and future commercial market for the technology.
Leveraging CDPs to Support Access to Data AI and Automation
Keith Kirkpatrick

Leveraging CDPs to Support Access to Data, AI, and Automation

In our latest Market Insight Report, Leveraging CDPs to Support Access to Data, AI, and Automation, we define the CDP market, detail the top market drivers, discuss the core capabilities that should be embedded in any CDP solution, discuss pricing structures, identify how CDPs are deployed within the technology stack, cover the key functionality of CDPs, and discuss key market trends.
How Wells Fargo is Approaching Estate Settlement with Empathy & Efficiency - Six Five On the Road
Keith Kirkpatrick

How Wells Fargo is Approaching Estate Settlement with Empathy & Efficiency – Six Five On the Road

At PegaWorld 2024, Wells Fargo’s Sangeeta Doss joins Six Five Media host Keith Kirkpatrick to share her insights on modernizing estate settlement with a mix of technology and compassion. This approach not only improves efficiency but also significantly enhances the client experience during challenging times.
Microsoft Dynamics 365 Contact Center Goes GA
Keith Kirkpatrick

Microsoft Dynamics 365 Contact Center Goes GA

Solution Provides an Open Approach to CRM Integration
Keith Kirkpatrick, Research Director with The Futurum Group, covers the general availability of Microsoft Dynamics 365 Contact Center, and discusses the features and potential impact of the solution on the CCaaS market.
Enhancing Security and Efficiency with Smartsheet Advance
Keith Kirkpatrick

Enhancing Security and Efficiency with Smartsheet Advance

New Suite of Premium Capabilities Enabling Management of Work at Scale
Keith Kirkpatrick, Research Director, Enterprise Applications, explores how Smartsheet Advance transforms enterprise work management with enhanced efficiency and security. The new suite of premium capabilities addresses the challenges of managing complex workflows and ensuring data security and compliance.
How SAP and CleaVision Are Saving Sight in Newborns
Keith Kirkpatrick

How SAP and CleaVision Are Saving Sight in Newborns

Combating Retinopathy of Prematurity via Technology
Keith Kirkpatrick, Research Director, Enterprise Applications, reports on how SAP and CleaVision's innovative AI technology prevents infant blindness in India. This partnership leverages machine learning to enhance early diagnosis and treatment, particularly in regions with limited medical resources.
Enterprising Insights, Episode 30 – Predictions at the Halfway Point of 2024
Keith Kirkpatrick

Enterprising Insights, Episode 30 – Predictions at the Halfway Point of 2024

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses his six predictions for the 2024 enterprise SaaS market, and whether he was accurate or missed the mark.
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