Author: Keith Kirkpatrick

Dynamic Chatbot Is Designed to Support Seamless Collaboration Between Digital and Human Workforces
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s Einstein Service Agent, which is designed to help improve self-service and agent-driven support experiences by leveraging AI and automation.
New Release Brings AI and Automation Across Business Cloud, Business AI, and Business Technology Offerings
Keith Kirkpatrick, Research Director with The Futurum Group, covers the release of OpenText Cloud Edition 24.3, which incorporates AI to drive enhancements across its Business Clouds, Business AI, and Business Technology offerings.
All-Day Comfort and Battery Life Help Workers Stay Productive on Meetings and Calls
Keith Kirkpatrick, Research Director with The Futurum Group, reviews HP Poly’s Voyager Free 20 earbuds, covering its features and functionality and assessing the product’s ability to meet the needs of today’s collaboration-focused workers.
Vendor Leverages Amazon Q on AWS to Drive Productivity and Access to Organizational Knowledge
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SmartSheet’s use of Amazon Q to power its @AskMe chatbot, and discuss how the implementation should serve as a model for other companies seeking to deploy a gen AI chatbot.
Multiple Use Cases and Benefits Delivered via Generative AI
Keith Kirkpatrick, Research Director with The Futurum Group, discusses a case study example of efficiency, workflow enhancement, and overall service improvements delivered through Microsoft Copilot AI technology.
In our latest Market Insight Report, Image Generation Technology for Enterprise Use, we define the technology that enables text-to-image generation, cover the potential use cases and benefits of the technology, discuss the technical models and processes behind the technology, explore the risks involved with using the technology, and focus on the current and future commercial market for the technology.
In our latest Market Insight Report, Leveraging CDPs to Support Access to Data, AI, and Automation, we define the CDP market, detail the top market drivers, discuss the core capabilities that should be embedded in any CDP solution, discuss pricing structures, identify how CDPs are deployed within the technology stack, cover the key functionality of CDPs, and discuss key market trends.
At PegaWorld 2024, Wells Fargo’s Sangeeta Doss joins Six Five Media host Keith Kirkpatrick to share her insights on modernizing estate settlement with a mix of technology and compassion. This approach not only improves efficiency but also significantly enhances the client experience during challenging times.
Solution Provides an Open Approach to CRM Integration
Keith Kirkpatrick, Research Director with The Futurum Group, covers the general availability of Microsoft Dynamics 365 Contact Center, and discusses the features and potential impact of the solution on the CCaaS market.
New Suite of Premium Capabilities Enabling Management of Work at Scale
Keith Kirkpatrick, Research Director, Enterprise Applications, explores how Smartsheet Advance transforms enterprise work management with enhanced efficiency and security. The new suite of premium capabilities addresses the challenges of managing complex workflows and ensuring data security and compliance.
Combating Retinopathy of Prematurity via Technology
Keith Kirkpatrick, Research Director, Enterprise Applications, reports on how SAP and CleaVision's innovative AI technology prevents infant blindness in India. This partnership leverages machine learning to enhance early diagnosis and treatment, particularly in regions with limited medical resources.
In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses his six predictions for the 2024 enterprise SaaS market, and whether he was accurate or missed the mark.

Thank you, we received your request, a member of our team will be in contact with you.