Author: Clint Wheelock

Interview with Smadar Kirstein, Director of Product Marketing, Digital Experience at Amdocs
Quantitative Study to Assess CX Drivers and Barriers, Organizational Structure, Technology Strategy, and Key Success Metrics
Creating Empathy at Scale Using Technology Tools and Thoughtful Process Improvements
Fostering Hotel Guest Loyalty in a Resource-Constrained Market
Improving Customer Satisfaction and Operational Efficiency in the Age of Digital Transformation
Simplifying the Insurance Customer Journey with Strategic Technology Investments
Leveraging CX Technologies and Best Practices Across Multiple Brands with Different Market Positioning
How the Most Innovative Brands Use CDPs to Deliver Cutting Edge Customer Experiences and Drive Revenue
Modernizing Infrastructure and Services for Tax Preparation
Improving Customer Satisfaction through Technology Investment and Process Improvement
Elevating Digital CX in the Investment Management Sector
Breaking New CX Ground as Africa’s Biggest Pay TV Service Provider