In this edition of Dash Network From the Show Floor at Mobile World Congress 2023, Clint Wheelock is joined by Smadar Kirstein, Director of Product Marketing, Digital Experience at Amdocs for a conversation about key challenges and opportunities facing operators as they design and implement digital transformation initiatives. The interview was held just after Amdocs announced a major partnership with Microsoft to launch its new Customer Engagement Platform optimized for the needs of communications service providers. Â
The conversation with Smadar covered the following subjects:
- Challenges operators still face when planning and executing their digital transformation initiatives
- Reasons why there are still still barriers for companies to migrate their mission-critical systems to the cloud, along with common concerns Amdocs hears from its CSP customers in this area
- How 5G affects the customer experience for operators, and how Amdocs is helping operators unlock the full potential of 5G
- How Amdocs is using AI to improve personalization and optimization of customer service
- Some of the ways Amdocs is helping companies overcome their operational challenges and achieve their business goals
- A few things Amdocs would like operators to know about the potential to take their CX to the next level in the next 2-3 years
More details about Amdocs’ and Microsoft’s Customer Engagement Platform is here on Dash Network, and we also recently covered some of Amdocs’ recent customer wins with three CSPs and a bank here. You can view the video of our MWC 2023 interview here:
Author Information
Jonathan brings over 18 years of executive management and revenue generation experience in digital media publishing. He co-founded Dash Network, an integrated research and digital media news platform in 2021 and joined The Futurum Group through acquisition. Prior, Jonathan spent 10 years with Light Reading & Heavy Reading, a digital media, research, and events company serving the global telecommunications market, where he was Chief Sales Officer. Light Reading was acquired by Informa Group in 2016 and Jonathan served as Chief Revenue Officer and Managing Director of Informa’s Light Reading Network, which included media brands such as Light Reading, Telecoms.com, Security Now, Connecting Africa, The Connected Car, and Broadband World News, and over a dozen event brands including The Big 5G Event and 2020 Vision Executive Summit.
Jonathan holds a Bachelor of Arts from University of Colorado’s School of Journalism as well as a Recording Engineering Degree from the Conservatory of Recording Arts & Sciences.
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