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Author:
Alex Gaw
Alex Gaw
August 21, 2021
Industry News
New Gartner Survey Identifies Six Gaps Critical to Future Employee Experience
Disparities Crop Up Between What Executives Suppose and What Employees Believe
Employee Experience
Alex Gaw
August 18, 2021
Industry News
Microsoft Acquires Suplari, an AI-Automated Spend and Procurement Startup
Suplari to be Integrated with Microsoft Dynamics 365 to Strengthen Business Insights in Finance
Alex Gaw
August 17, 2021
Industry News
Adobe Expands Digital Transformation Capabilities to Healthcare and Patient Experience
Experience Cloud for Healthcare to Deliver Personalized Experience and Other Benefits
Alex Gaw
August 11, 2021
Industry News
Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson
Both Companies Team up to Bolster the Customer Experience of Digital Wallet MetaMask
AI
Alex Gaw
August 11, 2021
Industry News
Jens Oberbeck Named to New Executive Post at CRM Platform Pipedrive
CRM
Alex Gaw
August 11, 2021
Industry News
AI-Focused Firms Fuel Numerous CX Acquisitions This Year
Continuing Industry Consolidation Demonstrates New Preeminence and Importance of CX
AI
,
CRM
Alex Gaw
August 2, 2021
Industry News
CX Investment and M&A Activity in the News
A Spate of High-Profile Acquisitions Have Taken Place in the Last 15 Days
Contact Center
,
Data Analytics
Alex Gaw
July 28, 2021
Industry News
Medallia to Be Acquired by Investment Firm Thoma Bravo
Multibillion-dollar deal will take the company private; 40-day “go shop” period is included
Alex Gaw
July 14, 2021
Industry News
Merkle Set to Acquire Commerce Services Firm LiveArea
Deal will position the two companies for the road ahead, according to Merkle executives
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