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Author: Alex Gaw

Alex Gaw

Video Chat: Boosting Conversions and Aiding the Customer Journey by Ocular Solution

Chilean Startup Sees Video Chat as an Efficient Way to Reduce Cart Abandonment Rate
Alex Gaw

Salesforce Builds Rich Profiles of Its Customers Through New Streaming Platform

Salesforce+ Features Original Videos and Conference Content from the CRM Giant
Alex Gaw

CRM Software Firm Optimove Secures New $75 Million Investment Round

The Israeli-Based Software Developer Will Earmark the Money to Boost Company Growth
Alex Gaw

Roundup: CX Mergers and Acquisitions, Funding Activity in September

Alex Gaw

ServiceNow Releases Rome, the Latest Version of Now Platform

Alex Gaw

Consumers Likely to Shop with Brands that Understand Them This Holiday Season

Inflation, Supply Chain Issues, and Transparency are Questions of Concern for Shoppers
Alex Gaw

Study: Over 90% of Organizations Lack Key Capabilities in Their CX Strategies

Companies Also Struggle to Deliver Good CX in the Overall Goal to Boost Business
Alex Gaw

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Alex Gaw

Growth Equity Firm Volition Capital Adopts No-Code Platform from Creatio

Creatio’s Core CRM Platform Replaces Volition’s Legacy System
Alex Gaw

Intuit to Acquire Mailchimp

Combination Accelerates Intuit’s Vision to Provide an End-to-End Customer Growth Platform for Small and Mid-Market Businesses
Alex Gaw

Alvaria Announces Two New Application Suites for the Enterprise

CX Suite and EX Suite Form Part of Alvaria Enterprise Contact Center Portfolio
Alex Gaw

Skeepers Group Launches CX Management, A Plug-in to Rationalize Customer Feedback

Brands like Nespresso, L’Oreal, and MetLife Are Early Adopters
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