Author: Alex Gaw

Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
Collaboration with Ombori Grid Benefited Both Ikea Customers and Employees
SAP’s S4/HANA Will Leverage Solution’s AI and Machine Learning Capabilities
Initiative will Enable Companies to Enjoy Qualtrics’ Software Features and Mercer’s HR Expertise
Less than 15% of Consumers Expect to be “Wowed” by Their Customer Experience
Toolkit to Support Custom Configurations for Streamlining Data and Other Capabilities
Disparities Crop Up Between What Executives Suppose and What Employees Believe
Suplari to be Integrated with Microsoft Dynamics 365 to Strengthen Business Insights in Finance
Experience Cloud for Healthcare to Deliver Personalized Experience and Other Benefits
Both Companies Team up to Bolster the Customer Experience of Digital Wallet MetaMask