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Author: Alex Gaw

November 8, 2021

Retailers Deploy AI to Improve CX and Drive Revenue

November 5, 2021

Acquia Study: Marketers Changed Digital CX Strategies While the Pandemic Raged On

November 3, 2021

Informatica Announces Initial Public Offering

November 2, 2021

Zendesk to Acquire Momentive of SurveyMonkey Fame

November 1, 2021

Significant Disconnect Exists Between Consumers and Business Leaders on Issues of Trust

October 29, 2021

More Than 100,000 Brands Have Joined Amazon’s US Store This Year

October 28, 2021

New Report Indicates that Funnels Miss Customer Interactions and Distort Data

October 27, 2021

Restaurant Software Company Olo to Acquire Customer Personalization Provider Wisely

October 26, 2021

EY Survey: “Omnisumers” Offer Energy Providers a New Customer-Focused Opportunity

October 22, 2021

Medallia Research: Three Practices Separate EX Leaders from Laggards

October 21, 2021

Online Shoppers Have Big Expectations This Holiday Season

October 20, 2021

Medallia Acquisition by Thoma Bravo Is Approved

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