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Author:
Alex Gaw
Alex Gaw
September 9, 2021
Industry News
IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services
Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
AI
,
Contact Center
Alex Gaw
September 8, 2021
Industry News
Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible
Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
AI
,
Contact Center
Alex Gaw
September 2, 2021
Industry News
Zendesk Acquires Cleverly to Advance Automation and Customer Service
A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
AI
,
Contact Center
Alex Gaw
September 2, 2021
Industry News
New Ikea Virtual Queue Management System Improves CX in Saudi Arabia and Bahrain Stores
Collaboration with Ombori Grid Benefited Both Ikea Customers and Employees
Alex Gaw
September 1, 2021
Industry News
UAE Regional Utility Etihad Water & Electricity Moving to New SAP Solution to Improve CX
SAP’s S4/HANA Will Leverage Solution’s AI and Machine Learning Capabilities
Alex Gaw
August 27, 2021
Industry News
Qualtrics and Mercer Join Forces for Employee Experience Betterment
Initiative will Enable Companies to Enjoy Qualtrics’ Software Features and Mercer’s HR Expertise
Employee Experience
Alex Gaw
August 25, 2021
Industry News
Report Findings: Consumers Today Are Largely Unexcited by Brands
Less than 15% of Consumers Expect to be “Wowed” by Their Customer Experience
Customer Experience
Alex Gaw
August 24, 2021
Industry News
Twilio Segment Unveils Developer Toolkit to Craft Distinctive CX
Toolkit to Support Custom Configurations for Streamlining Data and Other Capabilities
Customer Data Platform
Alex Gaw
August 21, 2021
Industry News
New Gartner Survey Identifies Six Gaps Critical to Future Employee Experience
Disparities Crop Up Between What Executives Suppose and What Employees Believe
Employee Experience
Alex Gaw
August 18, 2021
Industry News
Microsoft Acquires Suplari, an AI-Automated Spend and Procurement Startup
Suplari to be Integrated with Microsoft Dynamics 365 to Strengthen Business Insights in Finance
Alex Gaw
August 17, 2021
Industry News
Adobe Expands Digital Transformation Capabilities to Healthcare and Patient Experience
Experience Cloud for Healthcare to Deliver Personalized Experience and Other Benefits
Alex Gaw
August 11, 2021
Industry News
Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson
Both Companies Team up to Bolster the Customer Experience of Digital Wallet MetaMask
AI
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