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Author: Alex Gaw

Work-Life Flexibility Is Important, but Return to Office Is a Stressor
CX Leaders Are More Attractive to Investors
Failure of Customer Care to Resolve Issues Is the Leading Cause of Negative CX
Miami-Based TCP is New Partner and Master Distributor
Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
Tracking Some Prominent Acquisitions and New Financing Activity in the Last 10 Days
Workers Sought New Jobs with Companies Invested in Their Well-Being
Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal
Four Themes Emerge as Experts Shed Light on How to Succeed in Digital Banking