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What we do
Data & Intelligence
Testing, Labs & Validation
Research & Advisory
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What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
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Artificial Intelligence Devices
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Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
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The 5G Factor
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Author:
Alex Gaw
October 19, 2021
Alex Gaw
Industry News
Survey: More US Employees Feel Empowered to Discuss Well-Being Issues With Employers
Work-Life Flexibility Is Important, but Return to Office Is a Stressor
Employee Experience
October 18, 2021
Alex Gaw
Industry News
S&P Study: CX-Driven Firms Provide Higher Equity Yields
CX Leaders Are More Attractive to Investors
October 15, 2021
Alex Gaw
Industry News
Report: Good CX Remains Top Issue, Consumers Say
Failure of Customer Care to Resolve Issues Is the Leading Cause of Negative CX
CRM
October 13, 2021
Alex Gaw
Industry News
SugarCRM Expands Presence in Latin America with New Partner
Miami-Based TCP is New Partner and Master Distributor
CRM
October 12, 2021
Alex Gaw
Industry News
Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says
Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Contact Center
,
Employee Experience
October 11, 2021
Alex Gaw
Industry News
CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai
Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
AI
,
Contact Center
,
Employee Experience
October 8, 2021
Alex Gaw
Industry News
Update: M&A and Funding Roundup
Tracking Some Prominent Acquisitions and New Financing Activity in the Last 10 Days
October 8, 2021
Alex Gaw
Industry News
Sitecore Launches New Cloud-Native CMS for Enterprise-Level Personalized CX
New Product Updates Are Also Announced
Customer Data Platform
October 6, 2021
Alex Gaw
Industry News
New Report Finds Plenty of Opportunity Exists to Create Richer CX
But Marketers Must Resolve Various Challenges
AI
,
Customer Data Platform
October 5, 2021
Alex Gaw
Industry News
Report: Great Resignation Occurring Because of Employee Burnout and Disaffection
Workers Sought New Jobs with Companies Invested in Their Well-Being
Employee Experience
October 1, 2021
Alex Gaw
Industry News
Zoom’s Multibillion-Dollar Deal to Acquire Five9 Collapses
Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal
Contact Center
,
Unified Communications
,
Workplace Collaboration
October 1, 2021
Alex Gaw
Industry News
At Bank Customer Experience Summit, Four Experts Share Digital Banking Insights
Four Themes Emerge as Experts Shed Light on How to Succeed in Digital Banking
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