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Author: Alex Gaw

Tambourine Delivers CX in Japan’s High-Growth Digital Commerce Market
Trust Is Important for Consumers to Go Local, Says New Report
Content Guru’s “storm” Solution to Be Available to Bechtle’s Large Customer Base
Two Qualtrics Studies Quantify the Value of Positive Customer Experiences
The Deal Adds Conversational AI Capabilities to the Exotel Telephony Product Suite
Podium, Ometria, Pendo, and ControlUp Attract a Total of $451 Million in New Investments
Marketers Are Challenged by Technical Issues and Legacy Infrastructure
Sacrificing CX to Cut Costs Is a Short-Sighted Approach, Experts Say
The Investment Is the Largest Single Funding Round for a Customer Data Platform
Securitization Facility with Citi Is Also Launched, the First of Its Kind in Asia
New Features Meant to Support Hybrid Work Models