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Author: Alex Gaw

Customer experience research studies
Alex Gaw

New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester

Focal Areas Include Return to Work, Agent Readiness, Reduced CX Footprint, Feelings, and Canadian CX Quality
Avaya contact center as a service
Alex Gaw

Avaya Showcases One Cloud CCaaS as Composable Solution

Solution Delivers Effortless CX Across Applications, Devices, and Interactions
Alex Gaw

M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta

Leesman, Hitch Works, OneDirect, and Everflow Are Acquired; Immuta Raises Fresh Capital
Customer experience wins and case studies
Alex Gaw

Customer Wins for ISC-CX, Workato, Vonage, SMG, and Adobe

Partnerships Benefit Foot Locker, Central Group, Revolut, TravelCenters of America, and The Home Depot
Customer experience research studies
Alex Gaw

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

Topics Include US CX Index, Customer Care in Social Media, Consumer Digital Experiences, Multilingual Touchpoints, and Self-Service Options
CX customer wins and case studies
Alex Gaw

Latest Customer Wins for Vonage, PowerReviews, SMG, NICE, and Oracle

New CX Clients Include Manulife Singapore, Albertsons, Tuesday Morning, MedQuest, and Nokia
CX mergers, acquisitions, and funding
Alex Gaw

M&A News on Airship, Heap, and Bond; New Funding for MoEngage and Lang.ai

The Latest Acquisitions Include Gummicube, Auryc, and Buljan & Partners
Zoom and Genesys partnership
Alex Gaw

Zoom and Genesys Expand Partnership with New CX Offering

Partnership Solution Integrates Zoom Phone and Genesys Cloud CX
Customer experience Latin America
Alex Gaw

ISC-CX Opens in Brazil to Support Latin America Businesses

Local Staff in New Office Will Supplement Company’s Global Capabilities
Customer experience wins
Alex Gaw

Customer Wins for Qualtrics, Kibo, NICE, Algolia, and Alvaria

CX Clients Include Shiseido Group, Lufthansa Group, Aioi Nissay Insurance, GoFundMe, and Transport for NSW
Middle East customer experience
Alex Gaw

Middle East Area Companies to Allot Sizable CX Investments This Year

Report Says 74% of Brands Plan to Invest More than $200,000 on CX Projects
CX mergers, acquisitions, funding
Alex Gaw

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

Acquired Companies Include Back, Leanplum, Solvvy, and Troops.ai
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