Login

Tag: Surveys

Alex Gaw

New CX Research from LiveVox/Omdia, Khoros, Alida, Reltio, and Telus

Reports Tackle CX Barriers, Agent Attrition, Customer Empathy, Data Management, and Bad CX
Employee experience research reports
Sherril Hanson

New EX Research from Harri, Achievers, Gallup, Medallia, and Others

Data Points to the Need for Recognition, Flexibility, Well-Being, Feedback Opportunities, and Training
CX research reports
Alex Gaw

New Research from LivePerson, cdp.com, Simplr, Smart Communications, and Sailthru

Reports Tackle Call vs. Message Options, AI Use in Marketing, Chatbots, and More
new research studies
Alex Gaw

New CX Research from Mitto, Redzone, Heap, Execs In The Know, UserTesting

Studies Share Singular Focus on the Customer and Surrounding CX Initiatives
personalized customer experience
Alex Gaw

Twilio: Investing in Digital Customer Engagement Boosted Revenue by 70%

Personalization is Key to Meaningful Customer Relationships
CX research studies
Alex Gaw

New Research from Glassbox, Talkdesk, UserTesting, Clickatell, and 3radical

Findings Look Into CX Strategy, Brands and Gen Z, Human-Driven Insight, Chat Technology, and Brand Messaging
CX research reports
Alex Gaw

New Research from AllCloud, Uberall, MIT SMR, Macro 4, and Sorted

Reports Tackle Middle Market and Salesforce, Hybrid Customer Journeys, AI for CX Champions, UK Self-Service, and Delivery Experience
CX research reports
Alex Gaw

New Research from Frost & Sullivan, Qualtrics, Mendix, Nudge, and Yotpo

Reports Tackle Organizational, Worker, and Consumer Issues
Patient experience building blocks
Avatar photo
Andrew Broderick

Customer Operations: Building Blocks to Transforming Patient Experience

Competitive Advantage for Best-in-Class in the Brand and Consumer Loyalty Wars
healthcare brand loyalty
Avatar photo
Andrew Broderick

Establishing Brand Loyalty in Healthcare as a Futureproofing Strategy

The Future of Patient Experience Requires the Industry to Be Bold Creatively and Strategically
Organizational success research
Alex Gaw

New Research Studies: Avaya, Hiya, Gartner, Salesforce, and PwC-FICCI

Findings Touch Upon Business Success, Phone Calls, Customer Breakups, Subscriber Churn, and AI Implementation in India
research reports
Alex Gaw

New CX Research Reports Focus on Consumers, Brands, and Employers

Reports From Merkle, Resonate, Redpoint Global, Qualtrics, and Broadridge Focus on Consumer Data Privacy, Three New Consumer Groups in 2022, Brand Loyalty, Flexible Work, and the Need for Improved CX
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.