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Tag: Surveys

Alex Gaw

New Research from Podium, Talkdesk, Smartly.io, SimplicityDX, and Influence Mobile

Research Topics Include Burnout in SMBs, AI in Contact Centers, Engaging with Gen Z, Customer Acquisition Costs, and Shopper Rewards
Customer motivation
Alex Gaw

Persado Launches Customer Motivation Report

First-of-its-Kind Analysis Uncovers the Language and Approaches That Best Resonate with Customers Across Digital Channels
Customer experience research studies
Alex Gaw

Latest Research from Idomoo, Mitto, Verint, LiveXchange, and Amperity

Topics Cover Video in Brand Communications, Banking CX, Speed and Ease of CX on Consumer Loyalty, GigCX Workers, and Customer Data Challenges and Consequences
Employee experience research studies and surveys
Sherril Hanson

New EX-Related Research from Ceridian, Genpact, Freshworks, and Legion

Focus Areas Include Digital Employee Experience and Technologies, Hourly Workforce Trends, and Expanded Benefits
Customer experience research studies
Alex Gaw

New Research from Merkle, Twilio, Smart Communications, FullStory, and Emplifi

Topics Center on Brand Loyalty, Personalization, Health Insurers, Inflation, and Gen Z
Customer experience research studies
Alex Gaw

New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester

Focal Areas Include Return to Work, Agent Readiness, Reduced CX Footprint, Feelings, and Canadian CX Quality
Customer experience research studies
Alex Gaw

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

Topics Include US CX Index, Customer Care in Social Media, Consumer Digital Experiences, Multilingual Touchpoints, and Self-Service Options
Sherril Hanson

Recognition Is a Key Factor for Employee Engagement and Well-Being

Workhuman-Gallup Research Finds Positive Correlation and Cost Savings with Strong Recognition Programs
Employee experience research studies
Sherril Hanson

EX Research Released from Qualtrics, VMware, Quantum Workplace, and Others

Research Focuses on Culture, Values, Feedback, Digital Employee Experience, Rewards, and Recognition
Performance management
Sherril Hanson

Betterworks Research Highlights the Need for Performance Management Focus

Adoption of These Technology Types Accelerates as Companies Strive to Link Purpose, Goals, and Strategy
Travel personalization
Sherril Hanson

Redpoint Global Finds Room for Improvement in Travel Personalization

Research Points to Customer Satisfaction Issues and Ineffective Personalization
Customer experience research studies
Alex Gaw

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
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