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Tag: Surveys

CX surveys and research studies
Alex Gaw

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Topics Covered Include Immersive CX, Inventory Challenges, Innovation, Customer Sentiment, and Employee Retention
QuestionPro Workforce DEI study
Sherril Hanson

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

QuestionPro Workforce President Sanja Licina Shares Insights
Customer data platform (CDP) product launches, partnerships, and research studies
Sherril Hanson

CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk

Twilio, Tealium, and Treasure Data Release Research
Healthcare employee experience and patient experience
Sherril Hanson

Healthcare Workers Struggle With EX; Patient Experience Lags

Qualtrics Data Points to Areas of Concern for Employees and Targeted Areas of Improvement for Patients
Hospitality tech consumer research studies
Sherril Hanson

CX Implications of Hospitality Tech Study Data

Communication, Convenience, Contactless, and Mobility Are Important Focus Areas
Customer Data Platform surveys and research studies
Alex Gaw

New Research from Treasure Data, Neustar, Emplifi, Gartner, and Acxiom

Topics Include CDPs, Contact Solutions, Operational Efficiency, the Customer, and Personalization
Employee experience surveys and research studies
Sherril Hanson

EX-Related Research from isolved, Reward Gateway, UKG, and WTW

Burnout, Challenges, Purpose, Rewards & Recognition, and Performance and Pay Management Are Areas of Concern
CX surveys and case studies
Alex Gaw

New Research from Info-Tech, ActiveCampaign, Qualtrics, Talkdesk, and EY

Four Reports Examine the Role of CX in IT Service Desks, SMBs, Higher Education, and Retail; EY Research Explores Digital Opportunities for Government
Qualtrics Government EX CX
Sherril Hanson

Research from Qualtrics Shows Government Agencies Struggle with CX, EX Issues

Interview with Dr. Sydney Heimbrock Spotlights Challenges and Solutions
Digital infrastructure for CX
Alex Gaw

Fewer Than 1 in 7 Marketers Possess Digital Infrastructure Needed to
Develop Hybrid CX

New Study from CMO Council Research and SAS Reveals Shortcomings in Current CX Strategies for Winning and Retaining Customers
Layoff anxiety
Sherril Hanson

Layoffs Are Taking a Toll on Employee Wellbeing

New Research from Perceptyx Points to Increased Anxiety and Negative Behaviors
Employee experience surveys and research studies
Sherril Hanson

EX Research from Achievers, Aon, Mercer Marsh Benefits, REBA, Sage, and Workhuman

Topics Include Responses to Recession Fears, DE&I, ESG, HR Burnout, and 2023 Expectations
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